Sonja Stone
Jacksonville,FL
Summary
Hardworking and passionate job seeker with strong organizational skills and a focus on compassion and helping others. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Caretaker
Private Home
06.2022 - Current
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Ran errands for patients, did shopping, and picked up other necessities.
- Remained alert to problems or health issues of clients and competently responded.
Sales Associate
Coliseum Of Comics
04.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Resident Property Manager
Atlantic Self Storage
08.2020 - 04.2023
- Resided in the apartment on-site, above the storage facility office, at no charge, as part of my working for the company.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted new rentals, retail sales, promotions, default auctions, and move-outs.
- Performed janitorial duties in the office and throughout property.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Communicated effectively with owners, tenants, and other coworkers.
- Obtained practical knowledge of property management software Yardi/Centershift.
- Maintained original leases and renewal documents in hardcopy format for property management office, based on Company policy.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained sufficient number of units market-ready for lease.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Costco Card Fraud Specialist
Citibank
10.2019 - 08.2020
- Managed 60 to 100 calls per day.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed transactions and receipts to identify any suspicious activity.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
Front Desk / Sales Coordinating Assistant Manager
Hyatt Place
03.2018 - 10.2019
- Checked guests in out of hotel, made reservations, and processed payments.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Acquired practical knowledge of hotel systems & software including Colleague Advantage, Opera, Reserve/Citrix, Envision Sales, STS
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained transaction security by verifying payment cards against identification.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Responsible for maximizing revenue opportunities by utilizing active and passive Sales Strategies, including but not limited to prospecting emails/calls, inquiries, proposals, contracting, Group Blocks, Event Space rentals, Catering
- Improved booking and retention for Groups, Contracts, and Events by over 70% during my tenure. Monthly calendar was completely booked into 2022.
- Regularly communicate action-plans to Operations team to execute
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Store Manager
Tropical Smoothe Cafe
01.2016 - 08.2018
- Responsible for general store operation, invoices and merchandising, directing crew teammates in each store position and in cleaning/maintenance tasks, cashiering and routine till management, closing procedures, invoices, and reports.
Delivery/Catering Coordinator
Jason's Deli
06.2014 - 09.2017
- Greet customer, guide through the order-taking process politely and efficiently, promoting additional products, cashiering and routine till management, phone orders and inquiries, maintaining the organization and cleanliness of product placement, promotional materials, and the general storefront.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
Sales Associate
Tiger Direct
04.2013 - 07.2014
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Some College (No Degree) - Community Health Science
University of North Florida
Jacksonville, FL2013
High School Diploma -
Mandarin High School
Jacksonville, FL06.2011
Skills
- Property Management Software Understanding
- Exceptional Oral and Written Communication Skills
- Leasing and Sales
- Microsoft Office
- Creative and Adaptable
- Collections Procedures
- Effective Planning
- Serve Customers
- Safe Work Practices
References
Ryia Funes - Atlantic Self Storage - 904-601-7671
Jeremy Britton - Atlantic Self Storage - 501-235-0830
Charles Martell - Jason's Deli - 904-612-4797
Stacey Applebee - Tropical Smoothie Cafe - 904-536-9582
Donald Bazan - Tiger Direct - 904-233-3044
Timeline
Sales Associate
Coliseum Of Comics
04.2023 - Current
Caretaker
Private Home
06.2022 - Current
Resident Property Manager
Atlantic Self Storage
08.2020 - 04.2023
Costco Card Fraud Specialist
Citibank
10.2019 - 08.2020
Front Desk / Sales Coordinating Assistant Manager
Hyatt Place
03.2018 - 10.2019
Assistant Store Manager
Tropical Smoothe Cafe
01.2016 - 08.2018
Delivery/Catering Coordinator
Jason's Deli
06.2014 - 09.2017
Sales Associate
Tiger Direct
04.2013 - 07.2014
Some College (No Degree) - Community Health Science
University of North Florida
High School Diploma -
Mandarin High School
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