Sonja Tesic
Las Vegas,NV
Overview
2
2
years of professional experience
1
1
Certification
Work History
Volunteer
San Martin Dignity Health
Las Vegas , Nevada
- Assisted with special events or programs.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Supported program leaders with administrative support duties.
Sales Associate
TJ Max
Las Vegas , Nevada
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Truck Dispatcher
MAK TRANS
Las Vegas , Nevada
03.2021 - Current
- Dispatched calls for emergency and routine driver call-outs.
- Documented service activities and issues and produced regular reports.
- Handled customer escalations from drivers to solve issues and restore customer satisfaction.
- Tracked purchase orders and approved vendor invoices for outside services.
- Communicated with customers daily about freight movements and delivery timetables.
- Coordinated pickups and deliveries across Location.
- Scheduled and tracked movements of owned and rented equipment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Nursing
College of Southern Nevada
Las Vegas, NVSkills
- Adaptability and Dependability
- Community Service
- Excellent customer service
- Team work
Certification
* Certificate Permanent Makeup Artist
Languages
Serbian
Native or Bilingual
English
Native or Bilingual
Timeline
Truck Dispatcher
MAK TRANS
03.2021 - Current
Volunteer
San Martin Dignity Health
Sales Associate
TJ Max
Nursing
College of Southern Nevada