Sonja Turpin
Burleson,TX
Summary
Individual with over one year experience providing excellent Tier 1 telephone customer service seeking position as a Remote Client Support Specialist I, with the American Heart Association
Overview
10
10
years of professional experience
Work History
Virtual Receptionist
PATLive
01.2023 - Current
- Answering incoming phone calls for thousands of businesses that are located across the USA; performing data entry for callbacks for customers; communicating professionally and showcasing my friendly personality while working in a fast-paced call center environment
Telephone Customer Service Representative
Conduent, Inc
12.2022 - 01.2023
- Provided Tier 1 support answering questions/resolving issues regarding member’s HSA, FSA, LPFSA, HRA, and DCRA accounts: login help/password resets, claim questions, making payments to providers, assisting with reimbursements, card orders, educating members; creating an emotional connection with members by understanding and engaging the member; navigating through VMware: Salesforce Lightning/Classic, VPay, Lexis Nexis, TSYS; toggling quickly between multiple programs; time management skills
Overture Home Care
Fort Worth, Texas
10.2014 - 11.2022
- Served various patients in their homes with varying levels of needs: patient observation, dispensing medications, assistance following protocol, transporting and accompanying to doctor appointments, housekeeping, errand running, meal preparation
Education
Medical Office Administration graduate -
Center For Distance Education
12.2019
Skills
- Website navigation
- Genesys PureCloud
- VPay
- Lexis Nexis
- TSYS
- VMware: Salesforce Lightning/Classic
- Talent LMS
References
References provided upon request
Timeline
Virtual Receptionist
PATLive
01.2023 - Current
Telephone Customer Service Representative
Conduent, Inc
12.2022 - 01.2023
Overture Home Care
10.2014 - 11.2022
Medical Office Administration graduate -
Center For Distance Education
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