Hi, I’m
Sonja Underwood
Lancaster,CA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Proven Account Coordinator with a track record of enhancing seamless project execution at Aya Health Care. Skilled in account management and customer service management, adept at multitasking and fostering team collaboration. Increased loyalty through innovative problem-solving and effective communication, demonstrating a commitment to results and client satisfaction.
Overview
29
years of professional experience
Work History
Aya Health Care
Account Coordinator
2020.03 - 2024.02 (3 years & 11 months)
Job overview
- Streamlined communication between internal teams for seamless project execution.
- Ensured timely response to inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Escalated issues to appropriate channels as necessary.
- Coordinated meetings, calls, and account management team.
- Acted as a liaison between various departments within the organization, facilitating smooth collaboration on shared projects or initiatives.
- Analyzed discrepancies, duplicate payments and overpayments.
Convey
Customer Service Representative
2019.10 - 2020.03 (5 months)
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Past & Present Collectibles
Manager
1995.05 - 2019.10 (24 years & 5 months)
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Cuyamaca College , El Cajon, CA
Associate of Arts from Ornamental Horticulture
San Diego Mesa College , San Diego, CA
Associate of Arts from Social Sciences
Skills
- Account Management
- Multitasking and Organization
- Event Coordination
- Account Analysis
- Report Preparation
- Troubleshooting and problem resolution
- Staff Management
- Coaching and Mentoring
- Credit and collections
- Customer Service Management
Timeline
Account Coordinator
Aya Health Care
2020.03 - 2024.02 (3 years & 11 months)
Customer Service Representative
Convey
2019.10 - 2020.03 (5 months)
Manager
Past & Present Collectibles
1995.05 - 2019.10 (24 years & 5 months)
Cuyamaca College
Associate of Arts from Ornamental Horticulture
San Diego Mesa College
Associate of Arts from Social Sciences
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