Sonja Van Petten
Compton,CA
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
9
9
years of professional experience
Work History
Zero Waste Manager
Republic Services, Inc.
08.2021 - Current
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Launched quality assurance practices for each phase of development
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed and motivated employees to be productive and engaged in work.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cross-trained existing employees to maximize team agility and performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Accomplished multiple tasks within established timeframes.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Worked well in a team setting, providing support and guidance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Paid attention to detail while completing assignments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proven ability to learn quickly and adapt to new situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Customer Service Supervisor
Republic Services, Inc.
03.2015 - 07.2021
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Implemented feedback system for customers to provide comments and suggestions to improve service.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
No Degree - History And Philosophy of Science And Technology
Long Beach
Long Beach, CAHigh School Diploma -
Woodrow Wilson High School
Long Beach06.1991
Skills
- Staff Training
- Teamwork and Collaboration
- Project Planning
- Interpersonal Relations
- Performance reviewing
- Managing Operations and Efficiency
- Expense Tracking
- Schedule oversight
- Performance Management
- Good Judgment
- Decision-Making
- Verbal and written communication
- Training and Development
- Customer Relationship Management
- Shift Scheduling
- Policy Implementation
- Hiring and Training
- Staff Development
- Professional and Courteous
- Employee Coaching and Mentoring
- Cross-Functional Teamwork
- Project Management
- Human Resources Management
- MS Office
- Onboarding and Orientation
- Schedule Management
- Process Improvement
- Brand Management
- Staff Training and Development
- Scheduling and Coordinating
- Contract Management
- Customer Service
- Performance Evaluations
- Time Management
- Documentation And Reporting
- Workforce Management
- Schedule Preparation
- Team Leadership
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Goal Setting
- Key Performance Indicators
- Task Delegation
- Computer Skills
- Performance Tracking and Evaluation
- Employee Development
- Team Development
- Staff Management
- Problem Resolution
- Salesforce Management
- Organizational Skills
- Flexible and Adaptable
- Verbal Communication
- Customer Relations
- Data Management
- Remote Office Availability
- Calm Under Pressure
- Quality Assurance
- Written Communication
- Task Prioritization
- Analytical Thinking
- Relationship Building
Timeline
Zero Waste Manager
Republic Services, Inc.
08.2021 - Current
Customer Service Supervisor
Republic Services, Inc.
03.2015 - 07.2021
No Degree - History And Philosophy of Science And Technology
Long Beach
High School Diploma -
Woodrow Wilson High School
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