Dedicated Supervisory Customs and Border Protection Officer with a proven track record in overseeing operations, mentoring teams, and driving compliance. Expertise in conflict resolution and performance evaluation ensures optimal port operations.
Overview
12
12
years of professional experience
Work History
SUPERVISORY Customs and Border Protectsenger Operations/Admissibility Enforcement Operations
U.S. Customs & Border Protection, Dept. of Homeland Security
San Diego
07.2023 - Current
Overseeing and supervising approximately 15-30 officers in an assigned area of operation to ensure port operations are running as needed to create a consistent flow of traffic while overseeing apprehensions
Detected and seized contraband during thorough border inspections.
Conducted interviews with travelers to assess risk and verify documentation.
Prepared detailed reports on inspection findings and enforcement actions taken.
Performed inspections of arriving and departing passengers, cargo and baggage to detect prohibited or restricted items.
Identified fraudulent documents used in attempts to gain illegal entry into the country.
Briefing higher management on conflicts and ways to resolve conflicts relevant to our agency’s mission as a whole
Supervising and evaluating work activities regarding inspection and examination
Coaching and mentoring employees while planning scheduling work on a daily basis
Carrying out assignments, projects, or investigations intended to explore or resolve operations
Interpreting laws and regulations relating to the admissibility of people, cargo, and conveyances
Evaluating employee’s performance and conduct while resolving disciplinary actions
Evaluating new officers’ primary inspections while offering tools and recommendations on efficiency and accuracy
Adjudicating Immigration applications and updated system records such as CIS and Claims verifying the validity of the information
Conducting secondary inspections of referrals from primary inspections through interviews and database queries
Performing interviews, examine documentation, and carry out security checks (regarding terrorism, criminality, and/or other illegality) of individuals seeking to enter the United States
Processing arrivals of persons, conveyances, and merchandise at the largest land port of entry in the United States
Briefing higher management to determine case dispositions related to immigration detentions
Overseeing cell checks for detainees under the care and custody of Admissibility Enforcement Unit
(this is a federal job) salary: $132,420.00 USD annually. hours per week: 40-60
CRIMINAL ENFORCEMENT UNIT– Customs and Border Protection Criminal Enforcement Officer
U.S. Customs & Border Protection, Dept. of Homeland Security
San Diego
08.2013 - 07.2023
Company Overview: (this is a federal job) salary: $103,244.00 USD annually. hours per week: 40-60
Investigating and prosecuting subjects in violation of criminal law in accordance with policies and procedures
Conducting investigations on Human Trafficking organizations by forming operations in high human smuggling locations in San Diego and investigation Port of Entry human smuggling events
Conducted investigations on state prosecution narcotics crimes
Conducted criminal investigations from subjects in violation of 8 United States Code (USC) 1326- re-entry After Deportation, 8 USC 1324, - Alien Smuggling and 8 USC 1544- Fraud/Misuse of Passport
Working closely and enhancing the relationship with partner agencies such as Homeland Security Investigations (HSI), US Marshalls and US Attorney’s office to target specific threats
Securing evidence, interviewing suspects and witnesses to prepare prosecution packets in compliance with local court procedures
Providing advice and technical assistance to US Attorney’s Office and other law enforcement agencies on matters related to CBP’s mission, policies, procedures
Performing anti-fraud duties by interviewing and prosecuting subjects utilizing counterfeit documents, or subjects coaching people to withhold information or be untruthful
Conducted interviews on suspects and witnesses to gather and collect information for preparing reports and court documents for criminal charges
Detecting deceptive responses and eliciting information from subjects to analyze responses in support of general criminal and administrative actions
Performed federal, state and local law enforcement related database queries
Prepared reports in support of criminal or administrative actions
Facilitating information between CBP and Mexican foreign counterparts to target crime abroad from US and Mexican citizens
Relaying intel from smuggling cases to appropriate special units for further analysis and interdictions
Targeting, screening and vetting individuals that may be related to smuggling using computer analysis systems accesses such as Treasury Enforcement Communications System (TECS), Central Index System (CIS), National Crime and Information Center (NCIC), Integrated Automated Fingerprint Identification System (IAFIS), and Person Centric Query Service (PCQS)
Performing Enforcement Operations to identify criminal activity inland related to unwitting subjects smuggling people into the United States
Collecting, analyzing information and evidence such as phones, computers, vehicles, property in support of criminal and administrative actions
(this is a federal job) salary: $103,244.00 USD annually. hours per week: 40-60
ADMISSIBILITY ENFORCEMENT UNIT – Admissibility Enforcement Officer
U.S. Customs & Border Protection, Dept. of Homeland Security
01.2016 - 12.2019
Prepare responses to inquiries from peers and management regarding existing immigration enforcement and anti-fraud actions
Utilize attention to detail and extensive knowledge in SIGMA, CIS, CLAIMS, CSIS, SEVIS, ATS and TECS systems which allow me to add and create events related to customs seizures, immigration adverse actions, and administrative adverse actions
Create case files, creating fins numbers, and booking/creating FBI records on subjects based on the applicable violation of law
Analyzing immigration laws, policies, and precedent decisions
Analyzing information and documents to determine credibility and eligibility for immigration benefits
Writing final determinations with legal analysis to support decisions and assist with immigration process
Coordinating with ICE, Enforcement Removal Officers to transport detainees to other detention facilities, or prepared parole from port of entry
Serving as technical expert in immigration violation determinations
Education
Associate of Science - Paralegal Studies
PHOENIX COLLEGE
Phoenix, AZ
05.2010
CRIMINAL JUSTICE -
California State University San Bernardino
Palm Desert, CA
Skills
Attention to detail
Strong communication skills
Basic Spanish fluency
Expert in Word
Expert in Excel
Interview techniques
Contraband identification
Customs regulations
Anti-terrorism measures
Passenger screening
Border security
Cross-cultural sensitivity
Flexible to learn and apply new changes
Criminal investigation
Fraud detection
Effective communication
Conflict resolution
Training
Customs and Border Protection Basic Training, 02/25/14
Customs and Border Protection Spanish Academy, 04/08/14
Customs and Border Protection Basic Honor Guard Academy, 07/19/17
Customs and Border Protection Supervisory Training and Detail, 08/19/18, 12/08/18
Admissibility Enforcement Unit (Adverse Actions) 90 Day Detail, 07/11/15
Admissibility Enforcement Unit (Adverse Actions) 60 Day Detail, 03/20/16
Detecting Deceptive and Eliciting Responses - 3-day Training, 05/2022
Advanced Enforcement Operations Training Program (AEOTP), 07/2020
Essential Supervisory Skills Training, 09/2023
Supervisory Leadership Training - 3 Weeks, 06/2024
References
Eric Crouston, US Customs and Border Protection, National Honor Guard Commander-Program Manager, 619-250-2929, ERIC.CROUSTON@CBP.DHS.GOV
Jeffrey Sianko, Front Porch Communities, Vice President, 626-688-5160, JSIANKO@FRONTPORCH.NET
Timeline
SUPERVISORY Customs and Border Protectsenger Operations/Admissibility Enforcement Operations
U.S. Customs & Border Protection, Dept. of Homeland Security
07.2023 - Current
ADMISSIBILITY ENFORCEMENT UNIT – Admissibility Enforcement Officer
U.S. Customs & Border Protection, Dept. of Homeland Security
01.2016 - 12.2019
CRIMINAL ENFORCEMENT UNIT– Customs and Border Protection Criminal Enforcement Officer
U.S. Customs & Border Protection, Dept. of Homeland Security
Supervisory Customs and Border Protection Officer at U.S. Customs and Border Protection, CBPSupervisory Customs and Border Protection Officer at U.S. Customs and Border Protection, CBP
Supervisory Customs and Border Protection Officer at Customs and Border ProtectionSupervisory Customs and Border Protection Officer at Customs and Border Protection
Supervisory Customs and Border Protection Officer at U.S. Customs and Border ProtectionSupervisory Customs and Border Protection Officer at U.S. Customs and Border Protection
Supervisory Program Manager Border Security Operations at U.S. Customs and Border ProtectionSupervisory Program Manager Border Security Operations at U.S. Customs and Border Protection