Overview
Work History
Education
Skills
Certification
Volunteer work
Timeline
Sonja Vozza-Fernandez

Sonja Vozza-Fernandez

Athens,GA

Overview

16
16
years of professional experience

Work History

Caregiver

Tanis Vozza
10.2014 - 02.2024
  • Cooked and cared for two dementia patients
  • Cooked nutritious foods for 3 meals, distributed medications in a timely manner, bathed and dressed patients
  • Cleaned home
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.

911 Dispatcher

Clifton Police Department
12.2021 - 04.2022
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.

Cook/Prep

The motel
11.2014 - 08.2015
  • Line cook and prep
  • Prep line and prep buffet area
  • Prep for 2 shift
  • Cook to order
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Showcased excellent knife skills for precise cutting and preparation of various ingredients.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Mentored junior cooks in refining their culinary skills through hands-on guidance during meal preparation processes.
  • Ensured adherence to dietary restrictions like gluten-free or vegan options without compromising taste or presentation.
  • Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
  • Continuously updated personal knowledge about ingredient trends, nutritional demands/preferences resulting in well-informed adjustments to recipes.

Chef

Casino Arizona
11.2007 - 10.2014
  • Prep line
  • Check steaks, and prep side dishes and amuse bouche
  • Cook to order
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
  • Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
  • Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
  • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
  • Collaborated with staff members to create meals for large banquets.
  • Cooked memorable dishes that brought new customers into establishment.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
  • Coordinated employee schedules and developed staff teams to boost productivity.
  • Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
  • Developed innovative recipes, attracting new clientele and increasing overall sales.
  • Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
  • Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
  • Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
  • Spearheaded successful catering events, showcasing the restaurant''s signature dishes while maintaining impeccable standards of service.
  • Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.
  • Boosted employee morale through constructive feedback sessions and recognition of exceptional performance.
  • Regularly updated menu offerings based on customer preferences, driving repeat business for the establishment.
  • Modernized work processes to reduce guest wait times and boost daily output.

Education

Master's degree - Forensic Science

Arizona State University-Downtown Phoenix, Tempe, AZ
12.2023
  • Professional Development: human behaviors
  • 3.8 GPA
  • Hispanic Honor society Member

Bachelor's degree - Forensic Psychology

Walden University, Minneapolis, MN
05.2019

Associate's degree - Culinary Arts

Le Cordon Bleu College of Culinary Arts-Scottsdale, Scottsdale, AZ
05.2009

Skills

  • Shift management
  • Team management
  • Food safety
  • Social work
  • Microsoft Office
  • Case management
  • Food industry
  • Food service management
  • Food handling
  • Communication skills
  • Supervising experience
  • Medication Administration
  • Quality Program Protocols
  • Direct Patient Care
  • Records Maintenance
  • Protein Handling
  • Client Documentation
  • Progress Documentation
  • Behavior Redirection
  • Companionship and Emotional Support
  • Meal Planning and Preparation
  • Care Plan Assessment
  • Time Management
  • Case Management
  • Patient and Caregiver Education
  • Clinical Quality Program Standards
  • Client Transportation
  • Patient Assessments
  • Dependable and Responsible
  • Verbal and Written Communication Skills
  • Diet and Nutrition
  • Multitasking and Organization
  • Complex Problem-Solving
  • Laptop and Tablet Operation
  • Spreadsheet Tracking
  • Word Processing

Certification

Driver's License

Volunteer work

Crisis textline counselor

Timeline

911 Dispatcher - Clifton Police Department
12.2021 - 04.2022
Cook/Prep - The motel
11.2014 - 08.2015
Caregiver - Tanis Vozza
10.2014 - 02.2024
Chef - Casino Arizona
11.2007 - 10.2014
Arizona State University-Downtown Phoenix - Master's degree, Forensic Science
Walden University - Bachelor's degree, Forensic Psychology
Le Cordon Bleu College of Culinary Arts-Scottsdale - Associate's degree, Culinary Arts
Sonja Vozza-Fernandez