Sonja Warren
Tyler
Summary
Dynamic Senior Pharmacy Technician, Certified Immunizer and CPR Certified with extensive experience at Walgreens, excelling in medication dispensing and inventory control. Proven ability to enhance patient outcomes through effective communication and collaboration with healthcare professionals. Recognized for training junior staff and optimizing workflows, resulting in improved efficiency and customer satisfaction. Committed to compliance and safety protocols.
Overview
17
17
years of professional experience
Work History
Senior Pharmacy Technician
Walgreens
10.2008 - Current
- Compounded and dispensed medications accurately in accordance with pharmacy protocols.
- Assisted pharmacists in verifying prescription orders, ensuring compliance with regulations.
- Maintained inventory levels, conducting regular stock audits to minimize waste.
- Trained junior technicians on operational procedures and safety guidelines.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed medication orders using pharmacy management software efficiently.
- Collaborated with healthcare professionals to optimize patient medication therapy management.
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
- Streamlined pharmacy operations by implementing efficient inventory management processes.
- Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
- Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.
- Assisted in maintaining adequate stock levels of medications through effective purchasing practices considering demand fluctuation or potential shortages.
- Improved patient safety by ensuring accurate medication dispensing and proper dosage calculations.
- Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
- Contributed to the successful passing of multiple regulatory inspections through diligent adherence to protocols and procedures.
- Maintained a clean and organized pharmacy environment, ensuring compliance with state regulations and safety standards.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Supervised Number pharmacy technicians and coordinated day-to-day assignments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Set up and modified patient profiles in System to include current information such as medications and insurance details.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Education
Certified Pharmacy Technician Certification -
Tyler Junior College
Tyler, TXSkills
- Pharmacy software proficiency
- Pharmacy law compliance
- Pharmaceutical calculations
- Professional networking
- HIPAA compliance
- Immunization administration
- Medication dispensing
- Insurance verification
- Insurance billing
- Medication storage
- Proper labeling
- Team collaboration
- Patient confidentiality
- Inventory control
- Medical insurance claims processing
- Heartsaver first aid CPR AED (first aid CPR AED)
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Prescription filling and labeling
- Excellent communication
- Organizational skills
Timeline
Senior Pharmacy Technician
Walgreens
10.2008 - Current
Certified Pharmacy Technician Certification -
Tyler Junior College
Similar Profiles
Abigail BradenAbigail Braden
Store Manager at WalgreensStore Manager at Walgreens
Marie SiminitusMarie Siminitus
Senior Certified Pharmacy Technician at WalgreensSenior Certified Pharmacy Technician at Walgreens
Joseph MarkarianJoseph Markarian
Emerging Store Manager at WalgreensEmerging Store Manager at Walgreens
Claire ZookskiClaire Zookski
Manager, IM Process Enablement at WalgreensManager, IM Process Enablement at Walgreens
Payton SpeerlyPayton Speerly
Sandwich Artist at SubwaySandwich Artist at Subway