Sonja Webb
Murfreesboro,TN
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Executive Assistant
HYWATER TITLE
Murfreesboro, TN
02.2024 - 01.2025
- Managed schedule for President/CEO of Hywater Title and Jami K. Averwater's law office.
- Arranged travel logistics to ensure timely attendance at engagements.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Conducted research on various topics as requested by executives or senior management personnel.
- Monitored incoming emails and responded accordingly in a timely manner.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Managed all aspects of catering needs for special events hosted by the organization.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Coordinated meeting and work schedules for staff teams and executives.
- Set up meeting and event logistics for senior management and updated calendars.
Contractual Implementation Analyst
CARDINAL HEALTH INC.
La Vergne, TN
09.2022 - 02.2024
- Facilitated pharmaceutical contractual resolutions as a specialized contractor for licensing and onboarding.
- Ensured compliance with medical licensure regulations in collaboration with pharmaceutical sales representatives and healthcare facilities.
- Provided ongoing support to maintain compliance in pharmaceutical distribution and orders with FDA and state agencies.
- Completed compliance projects ahead of schedule, targeting completion by February 2024.
- Developed a comprehensive understanding of the existing applications and their associated data structures.
- Monitored progress of implementations projects throughout the development life cycle.
Financial Contract Analyst AR - 3PL
CARDINAL HEALTH INC
La Vergne, TN
09.2017 - 01.2018
- Responsibilities involve posting payments to open customer pharmaceutical invoices, recording deductions taken on presented checks into company accounting system, performing necessary journal entries for each assigned account and enhancing financial processes and procedures within internal company accounting systems.
- Ensured compliance with all applicable laws, regulations, standards and internal policies regarding contracting activities.
- Assisted with dispute resolution when conflicts arise from contractual language or interpretations.
- Provided support for special projects as required by management team.
Insurance Specialist/Financial Counselor/PA
TENNESSEE ORTHOPAEDIC ALLIANCE
Murfreesboro, TN
05.2012 - 09.2017
- Provided comprehensive care for surgical and non-surgical orthopedic injuries, including fractures and sprains.
- Managed all aspects of patient care, encompassing coding and insurance billing for diverse providers.
- Performed EMR chart documentation and claim resolution on patient accounts to enhance accuracy.
- Conducted prior authorizations and reviewed patient films, MRIs, and lab results for treatment planning.
- Responded promptly to customer inquiries about their policies and provided timely updates as needed.
- Facilitated dispute resolution between customers and insurance providers when necessary.
- Maintained accurate records of all transactions related to insurance policies.
- Analyzed financial statements to determine appropriate levels of coverage for clients.
- Analyzed insurance organizational structures, business and intermediaries, studying common clauses, policies and insurance contracts.
- Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
- Resolved routine and complex issues by performing detailed research.
- Responded to customer inquiries and problems to promote great service.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
Medical Benefits Analyst - Levels I, II, III
CIGNA HEALTHCARE
Chattanooga, TN
08.1994 - 02.2000
- Reviewed and analyzed contracted company employee benefits plans and policies.
- Managed benefit transactions, employee claims, and resolved discrepancies.
- Created communication materials to update employees and management on plan changes.
- Processed claims for catastrophic rider policies for employees and beneficiaries.
- Served as Medicare claims specialist I and II, ensuring compliance with regulations.
Orthopedic Residency Program Coordinator - Chattanooga Unit
UNIVERSITY OF TENNESSEE COLLEGE OF MEDICINE
Chattanooga, TN
01.1987 - 07.1994
- Coordinated continuing medical education for twelve orthopedic residents, ensuring compliance with accreditation standards.
- Managed operative scheduling and insurance coding to optimize workflow efficiency.
- Negotiated contracts with TennCare and state Medicaid programs in Tennessee and Georgia.
- Oversaw administrative functions related to physician licensing and board examinations.
- Facilitated internal and external reviews of medical education requirements.
- Provided academic counseling to residents, enhancing educational outcomes.
- Organized pharmaceutical continuing medical education activities to maintain regulatory compliance.
Education
Some College (No Degree) -
Queens University
Charlotte, NCSome College (No Degree) -
University of Tennessee
Chattanooga, TNSkills
- Medicare and Medicaid billing
- Medical billing and coding
- Organizational management
- Communication skills
- Customer service excellence
- Calendar management
- Travel coordination
- Event planning
- Document preparation
- Research skills
- Meeting organization
- Compliance monitoring
- Financial analysis
- Data management
- Schedule & calendar planning
- Interpersonal communication
- Time management
- Problem solving
- Administrative support
Certification
- CPR
- CPT/ICD10 Coding
- EMR
- Medicare/Medicaid Specialist
Timeline
Executive Assistant
HYWATER TITLE
02.2024 - 01.2025
Contractual Implementation Analyst
CARDINAL HEALTH INC.
09.2022 - 02.2024
Financial Contract Analyst AR - 3PL
CARDINAL HEALTH INC
09.2017 - 01.2018
Insurance Specialist/Financial Counselor/PA
TENNESSEE ORTHOPAEDIC ALLIANCE
05.2012 - 09.2017
Medical Benefits Analyst - Levels I, II, III
CIGNA HEALTHCARE
08.1994 - 02.2000
Orthopedic Residency Program Coordinator - Chattanooga Unit
UNIVERSITY OF TENNESSEE COLLEGE OF MEDICINE
01.1987 - 07.1994
Some College (No Degree) -
Queens University
Some College (No Degree) -
University of Tennessee
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