Sonja B. Crews
Salem,VA
Summary
Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.
Overview
10
10
years of professional experience
Work History
Property Manager, Assistant Property Manager
Management Services Corporation
Salem, Virginia
05.1998 - 11.2007
- Assisted in lease up of new luxury property with over 300 units.
- Involved with new construction meetings and architectural reviews.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and resident requirements.
- Assessed rental applications, conducted background checks, and approved or denied prospective residents based on established criteria.
- Maintained accurate records of financial transactions, including rent collections, security deposits, and other income sources.
- Established policies regarding resident relations and enforcement of rules and regulations within the property.
- Resolved resident complaints quickly and effectively while ensuring customer satisfaction.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Developed marketing plans to promote vacant units through various channels, such as online listings or print media ads.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Inspected properties regularly to identify deficiencies and schedule repairs.
Education
Bachelor of Science - Marketing Communications
Fashion Institute of Technology
New York, NY12-1995
Associate of Applied Science - Fashion Merchandising
Genesee Community College
Batavia, NY05-1993
Skills
- Knowledge of leasing and market conditions
- New construction
- Staff management
- Resident relations
- Lease and business administration
- Vendor management
- Customer service-focused
- Fair housing mandates
- Payment collection
- Property tours and inspections
- Skilled multi-tasker
- Financial budgeting and reporting
- Landscaping and grounds maintenance
- Exceptional oral and written communication skills
- Computer knowledge of Word, Excel, Rent Roll, AMSI
Timeline
Property Manager, Assistant Property Manager
Management Services Corporation
05.1998 - 11.2007
Bachelor of Science - Marketing Communications
Fashion Institute of Technology
Associate of Applied Science - Fashion Merchandising
Genesee Community College
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