SONJA DENISE CURTIS
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering a collaborative environment to meet organizational goals. Reliable team player with a focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Affordable Counseling Therapy
08.2022 - Current
- Maintain financial and administrative controls, accurately tracking funds and keeping records current
- Manage client records, ensuring confidentiality and accuracy
- Participate in case management meetings to discuss client progress and needs
- Coordinate and scheduled counseling appointments for clients
- Organized workshops and training sessions for staff development purposes
- Conduct interviews with new clients to gather relevant background information
- Host health fairs for our EAP companies as needed
- Meet and greet clients entering the office
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Operations Manager
Spectrum
04.2019 - 08.2022
- Oversee regional campaign performance and quality assurance
- Auditing campaigns to ensure order accuracy, proper traffic implementation, reporting delivery, pacing and that user engagement is aligned with expectations
- Liaison for Ad Operations, the product team, and yield management to institute optimization tactics and campaign compliance as well as communicate changes, enhancements, and progress to AE's and clients where necessary
- Coordinate with finance to ensure that priority account deal terms are met to ensure appropriate billing (co-op requirements, 1st party reporting etc.) for high priority campaigns
- Monitor accounts and review with Account Planner and Pricing/Inventory if campaigns are not delivering/pacing
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Executive Assistant
Andy's Landscaping
08.2018 - 04.2019
- Set up preventative measures to limit customer complaints
- Answered sales calls to ensure potential customers were contacted
- Scheduled all landscaping installation and weekly maintenance visits
- Handled all financial activities by entering payments, posting invoicing and making daily deposits
- Collected payments for delinquent accounts and provided credit counseling for outstanding balances
- Kept track of employee’s time and attendance, scheduled interviews and entered new hire information
Case Manager
Alexander Shunnarah Injury Lawyers
02.2015 - 08.2018
- Involved in all aspects of litigation support including legal research, factual investigation, medical records review, document management and trial preparation
- Served as liaison between clients, opposing counsel, vendors and witnesses
- Drafted letters of representation, client status letters, and legal memoranda
- Scheduled client appointments for medical treatment
- Opened up new client cases by setting up insurance claims and calendar statutes
- Disbursed final settlement payments to clients, insurance companies and medical providers
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Executive Assistant
Christmas Tree Shops
07.2012 - 02.2015
- Responsible for overseeing the day-to-day operation of the store while managing 25 associates, managing store calendar and coordinate weekly staff meetings
- Entered bi-weekly payroll for all non-salaried and salary associates
- Collected and evaluated applications, scheduled interviews, conducted potential candidate drug screening and background checks
- Responsible for driving sales through excellent customer service and superb store appearance
- Processed store merchandise ordering, typing up of stocking sheets, seasonal transitions, signing, special orders, customer service, and store recovery
Education
B.S. - Business Management
Winthrop University
Rock Hill, SC05.2000
Skills
- Organizational Management
- Customer Service
- Business Planning
- Marketing
- Customer Retention
- MS Office
- Decision-Making
- Problem Solving
- Team leadership
- Operations management
Certification
Certified Notary Public
Timeline
Operations Manager
Affordable Counseling Therapy
08.2022 - Current
Operations Manager
Spectrum
04.2019 - 08.2022
Executive Assistant
Andy's Landscaping
08.2018 - 04.2019
Case Manager
Alexander Shunnarah Injury Lawyers
02.2015 - 08.2018
Executive Assistant
Christmas Tree Shops
07.2012 - 02.2015
B.S. - Business Management
Winthrop University
Similar Profiles
Lauren PallayLauren Pallay
AAMFT Clinical Supervisor in Training at Affordable Counseling CenterAAMFT Clinical Supervisor in Training at Affordable Counseling Center
Cayetana Diaz-MengottiCayetana Diaz-Mengotti
Intern/Volunteer at Affordable & Convenient CounselingIntern/Volunteer at Affordable & Convenient Counseling
Amanda SmithAmanda Smith
Marriage and Family Therapist Trainee at Lifesource Affordable CounselingMarriage and Family Therapist Trainee at Lifesource Affordable Counseling