Years of Epic Revenue Cycle Experience
SONJA M. LAMB
Manitowoc,WI
Summary
Knowledgeable Revenue Cycle professional with over 18 years of experience with Epic and bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
18
18
2
2
Certificates
20
20
Years of Experience in Healthcare
Work History
Managing Consultant
Kaiser Permanente
10.2023 - 03.2024
- Managed the Business interest while implementing Epic SBO through the various regions
- Facilitate processes to accomplish the project objectives, managing change and resolving complex issues
- This requires the ability to analyze the situation and provide the appropriate direction.
- Facilitated client meetings to discuss progress, review deliverables, and identify areas of improvement.
Principal IS Project Manager (Consultant)
Providence Healthcare
06.2022 - 10.2023
- Collaborate relationships with operational leaders and support staff as their primary point of contact between leadership and the IS teams
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
- Facilitation of all meetings was performed virtually through Microsoft TEAMS
- Assured that proper documentation was utilized to track decisions, testing and final sign off
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Advised other departments on best practices related to managing large-scale projects.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Managed third party vendors, internal operations and community connect expectations from the initial issue identification and through the life of the project cycle.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
IT EMR Manager – Revenue Cycle
Covenant Healthcare
03.2021 - 06.2022
- Supervision of staffing, training, scheduling, budgeting, inventory control, maintains effective system capabilities and interface with Revenue Cycle leadership
- Created and Managed Project plans that included a well defined Scope, Timeline which included testing and system validation and budget that detailed the hours need to complete the request
- Ensures assigned services meet accreditation standards, are cost-contained, and provide quality service and industry best practice in an expeditious manner
- Oversee analysts that maintain Resolute Hospital Billing, Resolute Professional Billing, Prelude/ADT, Cadence, HIM, Home Health and Hospice, finance, supply chain, human resources, and payroll systems
- Drove Epic system optimization which includes Epic Gold Stars
- Analyzed customer feedback data to develop action plans for improving services offered.
- Support Community Connect partners with their strategic initiatives and Epic system optimization.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Business Services Manager
Prairie Ridge Health (Community Connect Partner – SSM)
01.2019 - 03.2021
- Managed ten billers, payment posters and specialists
- Managing the Revenue cycle from billing to collections
- Collaborate closely with other managers and departments to manage revenue capture and denial management.
- Assessed staffing needs and recruited qualified personnel to fill vacancies within the department.
- Resolved customer complaints regarding billing issues, product quality, or service delivery.
Lead Affiliate Liaison (Consultant)
SSM Healthcare
08.2018 - 12.2018
- Provided support for Operational Leaders during the Epic Instance Merge for five SSM Affiliate Hospitals
- Worked closely with two Liaisons that assisted with the relationships at the Affiliate facilities
- Each Affiliate was managed as an independent project that was defined by Scope, Time to Resolution, Testing and Validation, Budgeted hours to complete
- Serves as an escalation point for all project and operation issues
- Daily collaboration with leadership to ensure that all issues, potential risks, and project status were communicated
- Assisted with managing the impact to revenue based on outcomes.
Revenue Cycle Project Manager (Consultant)
Catholic Health Initiatives
05.2018 - 08.2018
- Responsible for all aspects of the Epic project for Revenue Cycle applications which includes identification of changes required in current workflow, system design and build
- Managing the Revenue cycle team and implementation tasks associated with the project to ensure that all implementation tasks are completed within the timelines
- Work closely with Program Director, Team Leads and other Project Managers to coordinate activities
- Ensures that the business community is engaged in the project to ensure that the application development and deployment is performed in an efficient, cost effective and technically sound manner while meeting the needs and goals of the organization
- Provides regular status updates, including reporting of escalated issues and solutions to the Program Director
- Serves as an escalation point for all project and operation issues.
Interim Pre-Billing & Claims Manager (Consultant)
University of Massachusetts Medical Center
01.2018 - 05.2018
- Led the Pre-Billing and Claims to assist with post go-live system assistance
- Documenting resolution of common Epic claim edits
- General education on Epic processes
- Collaborated with the Director of Pre-Billing and Claims to resolve issues between Epic and Relay Health (Clearinghouse)
- Mentored two Supervisors that oversaw Commercial and Government Payers and three Team Leads
- Assisted with account clean up from go-live.
Hospital Billing Analyst (Consultant)
Community Health Network
04.2017 - 12.2017
- Collaborated with other teams to support complex issues for the Reid Affiliate implementation, such as: Charging issues that appear in the charge router error pool, Third Party Charging Issues, Lab – Cerner, Epiphany, Aria
- Completed build and testing for the general ledger
- Configured client billing and statements
- Assisted with application and integrated testing
- Maintained effective communication with consultants and key candidates assigned to the practice to understand their engagement, professional goals, project preferences, and availability
- Advocated internally for consultant needs related to placement, extensions, and career development
- Provided thought leadership through best practices, methodology and solution validation.
Practice Director – Revenue Cycle
Nordic Consulting Partners
10.2015 - 04.2017
- Ensured overall practice quality, including attracting, and retaining top-caliber talent for Nordic, and interviewing and hiring candidates for the revenue cycle practice
- Collaborated with other departments to ensure knowledge of and understanding of client opportunity pipeline, client requirements, and client satisfaction
- Managed, mentored, and developed staff on the practice team
- Established and manage performance metrics for the revenue cycle practice, working closely with other departments to ensure success in reaching goals.
Epic Hospital Billing Team Lead (Consultant)
Dartmouth-Hitchcock Medical Center
07.2014 - 10.2015
- Led the Epic Resolute HB managing resources and deliverable schedule which included the overall budget
- Assisted engagement and project leadership team with work scope definition and project estimation
- Monitored and reported project status, identified issues and risks and developed mitigation strategies
- Generated and maintained project documents including client signoffs
- Ensured timely deliverables of high-quality work including requirements gathering, analysis, current and future state workflows, system configuration, testing, implementation, and support planning
- Interacted effectively with department stakeholders, project team members and vendors to ensure project scope, expectations, priorities, requirements, and timelines are communicated and met.
Interim Epic Hospital Billing Team Lead (Consultant)
CHI St. Luke’s Health
06.2013 - 06.2014
- Ensured all Resolute Hospital Billing (HB) projects and issues are addressed in a timely manner
- Collaborated with other team leads to support all Epic applications through various large Epic initiatives, such as: Charging issues that appear in the charge router error pool, Research workflow from orders to billing, International services workflow from charges to billing
- Completed Epic Upgrade 2012 build and testing for HB
- Completed ICD-10 build and testing
- Built and maintained the General Ledger.
Epic Resolute Hospital Billing Analyst
ThedaCare
06.2012 - 06.2013
- Supported Epic software and maintained the integrity of the databases used to support ThedaCare customers
- Collaborated with other Epic analysts to support all Epic applications for five ThedaCare hospitals and three Belin hospitals
- Built and maintained Reporting Workbench extract framework
- Functioned as team lead for the HB Epic 2012 upgrade implementation
- Planned, identified workflows, built, and assessed
- Served as member of the change control team that reviews all change control requests for the Epic System
- Assisted with Charge Master consolidation which involved fee schedules
- Completed remittance build, testing, and maintenance
- Converted dashboards to Radar dashboards
- Completed issue resolution and optimization.
Hospital Billing Application Coordinator
ProHealth Care
10.2010 - 06.2012
- Responded promptly to inquiries from both internal and external stakeholders.
- Analyzed workflows and established priorities for daily operations.
- Provided company users with tech support for IT problems and account maintenance.
- Maintained knowledge of advances in information technology systems and applications.
- Met with stakeholders to collaborate and resolve problems.
- Reviewed program plans to develop and coordinate activities.
Central Billing Office Manager
Aspirus Health
10.2006 - 10.2010
- Developed and implemented office policies and procedures.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Developed policies and workflows with Clinic Billing Manager to implement Single Billing Office as a health system
Education
Master of Business Administration -
Upper Iowa University
Skills
- Strategic Planning
- Strategic Vision
- Epic Revenue Cycle
- Critical Thinking
- Customer Service Management
- Process Implementation
- Key Relationship Development
- Team Collaboration and Communication
- Epic Cross Application Integration
- Project Lifecycle
- Project Leadership
- Risk Analysis and Mitigation
Certification
- Resolute Hospital Billing
- Single Billing Office
Quote
"The courage to be vulnerable is not about winning or losing, it's about the courage to show up when you can't predict or control the outcome."
Brene Brown
Timeline
Managing Consultant
Kaiser Permanente
10.2023 - 03.2024
Principal IS Project Manager (Consultant)
Providence Healthcare
06.2022 - 10.2023
IT EMR Manager – Revenue Cycle
Covenant Healthcare
03.2021 - 06.2022
Business Services Manager
Prairie Ridge Health (Community Connect Partner – SSM)
01.2019 - 03.2021
Lead Affiliate Liaison (Consultant)
SSM Healthcare
08.2018 - 12.2018
Revenue Cycle Project Manager (Consultant)
Catholic Health Initiatives
05.2018 - 08.2018
Interim Pre-Billing & Claims Manager (Consultant)
University of Massachusetts Medical Center
01.2018 - 05.2018
Hospital Billing Analyst (Consultant)
Community Health Network
04.2017 - 12.2017
Practice Director – Revenue Cycle
Nordic Consulting Partners
10.2015 - 04.2017
Epic Hospital Billing Team Lead (Consultant)
Dartmouth-Hitchcock Medical Center
07.2014 - 10.2015
Interim Epic Hospital Billing Team Lead (Consultant)
CHI St. Luke’s Health
06.2013 - 06.2014
Epic Resolute Hospital Billing Analyst
ThedaCare
06.2012 - 06.2013
Hospital Billing Application Coordinator
ProHealth Care
10.2010 - 06.2012
Central Billing Office Manager
Aspirus Health
10.2006 - 10.2010
Master of Business Administration -
Upper Iowa University
References
References available upon request.
References
References available upon request.
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