Hi, I’m
Sonja R. Barker
Ada,OK
"A stubborn horse walks behind you, an impatient horse walks in front of you, but a noble companion walks beside you."
- Unknown
Summary
Accomplished Operations and Project Manager with over 7 years of experience in managing high volume, fast-paced environments, with 18 years working in the Healthcare industry. Adept at planning, directing and maintaining continuous operations in various departments. Experienced in leading, directing, and delegating employees to achieve efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
18
years of professional experience
Work History
Chloeta
Project Manager, Healthcare Services
06.2023 - 10.2023
Job overview
- Interviewed, hired, and managed staffing for governmental contracts to maintain services for Tribal Healthcare Facilities within the Indian Health Services (IHS) and Indian Bureau of Education (IBE).
- Assisted Vice President of Healthcare written solicitation and vetting of contracts to ensure adequate financial resources and budgets are maintained.
- Maintained communication with staff to ensure compliance with online courses, company announcements, and establish staff morale and transparency.
- Built relationships with clients through open communication, providing transparency, and establishing respect.
- Managed, approved, and prepared timecards to send to clients for weekly approvals and oversaw monthly invoicing.
Vital Records Control Inc.
Senior Area Operations Manager, California
06.2022 - 02.2023
Job overview
- Identified areas for improvement to meet client expectations and reduce average turnaround times by 33%.
- Increased staff morale and decreased turnover by 40% by implementing updated training, consistent communication, and creating an inclusive and diverse atmosphere of engagement for the staff.
- Recognized and rewarded performance to motivate continued success.
- Monitored resources utilization. Expenses and payroll to inform profitability management and decision making.
Ciox Health
Health Information Operations Manager, Wi. & IL.
06.2019 - 06.2022
Job overview
- Decreased cost by 15% thru cost monitoring, and increased net revenue by 20% through higher gross margins.
- Created a team incentive program to engage the staff, increase morale and improve employee retention by 85%.
- Developed Workflows, Processes, and tipsheets. Maintained and updated Standard Operating Procedures for eight facilities.
- Maintaining Compliance and Quality Assurance to ensure patient privacy and maintain HIPAA is being maintained.
- Lead teams to decrease average turnaround times from a backlog of 30-days to a successful 3-day average turnaround time.
Verisma
Client Operations Manager; Milwaukee, Wi.
06.2017 - 06.2019
Job overview
- Managed and executed daily tasks to achieve employee performance, patient satisfaction, maintain client goals and obligations.
- Developed workflows, tipsheets, processes, and protocols to achieve optimal performance for Release of Information Specialist, Health Information Management Department, and facility Senior leadership team to add to their policies and procedures.
- Support staff to achieve performance goals and professional development objectives by providing positive and proactive mentoring and coaching and performance rewards.
- Communicate all operating policies or issues with the operational team while devising ways to improve the patient experience, including resolving problems and complaints at weekly client operational meetings.
Fox Valley Veterinary ServiceBurlington, WI
Veterinary Practice Manager
10.2015 - 04.2017
Job overview
- Veterinary medicine provider with Comprehensive team of professionals, executed strategic process improvements in protocol implementation and workflow coordination to ensure a streamlined client/patient flow across the clinic.
- Created and launched Vet2Pet app with loyalty rewards program designed to promote clinic services, this yielded a 25% gross profit.
- Oversaw business practice activities, including marketing, PR campaigns, business development, human resources and internal employee relations/ performance development.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
NorthShore University HealthSystem -Evanston & HPHEvanston, IL
Patient Registration Supervisor
04.2011 - 09.2015
Job overview
- Oversaw Cancer Center patient registration, checking in, scheduling, taking payments, for 150+ patient for multi-disciplinary clinics to ensure patient care.
- Leveraged strong analysis, knowledge, and sound decision-making to ensure high-quality operational skills.
- Developed, trained and managed first on-site department call center.
- Standardized workflows and operational protocols aligning with Hospital processes and regulatory compliance goals.
- Applied strong leadership talents, problem-solving skills to maintain team efficiency and organizational workflows to maintain patient confidentiality.
- Evaluated staff performance and provided coaching to address inefficiencies.
North Shore University Hospital-Highland ParkHighland Park, IL
Perioperative Scheduler
02.2007 - 06.2011
Job overview
- Facilitated inpatient and outpatient daily surgery schedules for various providers.
- Updated, prepared, and verified patient information.
- Maintained and monitored provider room assignments.
- Assisted the Clinical Coordinator in effectively scheduling patients, to ensure that room assignment is being utilized.
- Acted as the liaison between departments to obtain information or convey instructions to bed board, anesthesiology, charge nurse, PACU, etc.
North Shore University Hospital-Highland ParkHighland Park, IL
Unit Secretary, Gasteroentrology
01.2006 - 02.2007
Job overview
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Generated department orders and accompanying documentation.
- Ordered, stocked, and maintained adequate inventories of all medical and office supplies.
- Identified and implemented cost-effective approaches for department.
Education
Herzing University, OnlineMadison, WI
BBA from Healthcare Management
04.2009
University Overview
- Honoree of Graduated Cum Laude
- 3.57 GPA
Herzing University, OnlineMadison, WI
MBA from Healthcare Management
06.2011
University Overview
- Dean's List: Summer, 2011, Summer, 2010, Summer, 2009
- 3.55 GPA
Skills
- Operations, Project, & Contract Management
- Strategic, Project, & Workflow Planning
- Leadership, Coaching, & Development
- Client & Customer Relationship Management
- Forecasting, Problem Solving, & Resource Allocation
- Financial & Budget Management
- Document, Reporting, & Cost Control Management
- Employee Relations & Conflict Resolution
- Compliance & Quality Assurance
- HIPAA & OCR Regulations
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Manager, Healthcare Services
Chloeta
06.2023 - 10.2023
Senior Area Operations Manager, California
Vital Records Control Inc.
06.2022 - 02.2023
Health Information Operations Manager, Wi. & IL.
Ciox Health
06.2019 - 06.2022
Client Operations Manager; Milwaukee, Wi.
Verisma
06.2017 - 06.2019
Veterinary Practice Manager
Fox Valley Veterinary Service
10.2015 - 04.2017
Patient Registration Supervisor
NorthShore University HealthSystem -Evanston & HPH
04.2011 - 09.2015
Perioperative Scheduler
North Shore University Hospital-Highland Park
02.2007 - 06.2011
Unit Secretary, Gasteroentrology
North Shore University Hospital-Highland Park
01.2006 - 02.2007
Herzing University, Online
BBA from Healthcare Management
Herzing University, Online
MBA from Healthcare Management
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