Sonjaria Brown
Pompano Beach,US
Summary
Highly motivated and results-oriented individual with a strong desire to secure an entry-level HR role. Utilizes exceptional communication and interpersonal skills to foster a positive workplace culture. Committed to supporting recruitment efforts, facilitating employee onboarding, and handling administrative HR functions. Actively seeks opportunities to develop expertise in HR policies and compliance practices.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Online Operator
Everglades University
Boca Raton, FL, US
05.2024 - Current
- Manage phone system transitions daily, ensuring seamless communication for all inquiries
- Promptly answer and direct telephone calls, enhancing customer satisfaction
- Prepare and dispatch information packets to prospective students, boosting enrollment interest
- Accurately enter and update leads in CampusVue, maintaining an organized database
- Sort and process incoming and outgoing mail, ensuring timely delivery and receipt
Shift Leader
Broken Sound Country Club
Boca Raton, FL, US
04.2024 - Current
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
- Developed comprehensive checklists for daily tasks, resulting in consistent completion of all duties as assigned.
- Improved overall cleanliness and organization of the facility by implementing efficient housekeeping procedures.
- Implemented inventory control systems for supplies and equipment, minimizing waste and ensuring availability when needed.
- Ensure compliance with safety procedures, enhancing operational efficiency and team safety.
- Mentored and developed staff members, identifying individual strengths and providing targeted training to enhance skills and career growth.
Housekeeping Assistant Manager
John Knox Village
Pompano Beach, FL, US
08.2022 - 11.2023
- Evaluate and assess team member schedules to provide best outcomes for cleaning residential homes and common areas
- Perform weekly cleaning inspections in all IL residential buildings(Cassels Tower, Village Tower, East Lake, Heritage Tower)
- Perform weekly inspections in Woodlands, Seaside Cove, and Gardens West to ensure proper infection control measures are being met
- Inspect all Guest/Staycation units, along with other ancillary areas/facilities, ensuring best cleaning practices are performed
- Conduct in-service department meetings
- Ensure compliance with safety procedures, enhancing operational efficiency and team safety
- Oversee daily tasks, assisting staff to boost productivity and team cohesion
- Train and coach housekeeping staff, improving performance and service quality
- Inspect and approve staff work, ensuring high standards and customer satisfaction
- Investigate and resolve complaints, maintaining equipment and service quality
- Streamlined housekeeping operations, reducing task completion time and enhancing overall efficiency while maintaining high quality standards
- Fostered a cohesive team environment, implementing effective communication strategies that led to improved staff coordination and morale
- Introduced new cleaning techniques and technologies, optimizing resource utilization and elevating the guest experience across the facility
- Mentored and developed staff members, identifying individual strengths and providing targeted training to enhance skills and career growth
- Create goals and measurable key performance indicators to validate performance for team
- Complete 90 day annual reviews for Team Members
- Coach, Mentor, and document Team Members performance when appropriate
- Respond to resident concerns within 24 hours
- Create/maintain a great place to work environment for the Housekeeping Team Members
- Assist the Manager to create new processes as needed, ensure service excellence is sustained
- Interview, hire, train, and coach high-performing employees in rendering quality services
- Daily smart sheet creations and updates
Lead Laundry Aide
John Knox Village
Pompano Beach, FL, US
03.2020 - 08.2022
- Directed workforce to achieve assigned duties.
- Provided consistent and punctual linen services to residents.
- Handle personal item wash requests by residents
- Micromanaged schedules for both supervised staff and self.
- Submit building supply lists to manager for ordering in a timely manner
- Participated in recruitment activities
- Helped with onboarding new hires
- Conflict resolution
- Fostered training of new employees
HR Intern
Utopia Spa and Global Wellness
Atlanta, GA, US
12.2021 - 01.2022
- Source candidates on job boards or Social Media platforms
- Update Job descriptions or Applications
- Screen qualified candidates
- Interview candidates via phone or Zoom
- Create or update Jot forms for new and current positions
- Attend weekly Internship meetings
- Send out offer letters
- Complete Trello board updates
Environmental Service Aide/Housekeeper
08.2018 - 03.2020
- Performed various residential housekeeping duties including mopping tile and wood floors
- Cleaning walls dusting cleaning surfaces and kitchen appliances
- Used non-allergenic natural smelling air fresheners to leave resident homes smelling terrific
- Provided trustworthy and reliable residential housekeeper services
- Efficiently Finished all tasks
- Maintained an updated log of cleaning supplies needed for management
- Did extras to make residents feel great
Environmental Service Aide/Housekeeper
Martin Memorial Health
Stuart, FL, US
06.2015 - 06.2017
- Aided to maintain environment through regular vacuuming
- Prepared beds for patients and changed linen regularly
- Managed all cleaning equipment in hospital environment and performed repair
- Ensured compliance to all safety regulations for appliances
- Monitored cleaning carts and replenished items when required
- Provided appropriate response to all guests in cleaning department
- Made sure to have a professional appearance at all times in work environment
- Facilitated confidentiality of patient information
Sales Associate/Stock Associate
Finish Line
Coral Springs, FL, US
01.2012 - 01.2015
- Supported management team on the implementation of monthly visual directives by attesting that merchandise is received and processed in a timely manner and available for the sales floor and sales staff
- Administered assistance with the upkeep of stockroom and organization of stock deliveries
- Scanned, recorded, and verified received inventory during weekly shipments
- Orchestrated the re-organization of stockroom merchandise for more successful inventory and cycle counts
- Achieved daily sales goal cross-selling and promoting additional products and services
- Built rapport with customers by asking probing questions and utilizing effective listening skills
- Offered product knowledge and outfitting suggestions to patrons
Administrative Assistant
PF Insurance
Pompano Beach, FL, US
11.2007 - 01.2010
- Resolving routine administrative problems
- Checking emails as well as voice mails and assuring timely responses to all inquiries
- Inputting information into designated fields using various databases
- Welcoming visitors to the office
- Screening phone calls
- Scheduling appointments
- Photocopying various documents
- Receiving and distributing mail
- Taking phone messages
- Affirming that confidential documents are not left lying around and instead are properly filed away
- Ordering office stationary
- Providing information to callers
- Responding to correspondence
- Executing document control procedures
- Preparing power point presentations
- Project management
Education
Bachelor's - Business Administration
South University
Savannah, GA10.2017
Skills
- Business Intelligence
- Document Management
- Performance Management
- Human Resources
- Recruitment
- Employee Relations
- OSHA Standards
- Customer Support
- HRIS
- Clerical Experience
- Office Management
- Filing
- Windows
- ADP
- Analysis Skills
- Talent Acquisition
- Employment & Labor Law
- Cleaning
Certification
Associate Professional in Human Resources, 05/01/24, 04/01/28, https://www.credly.com/go/88FFquLo
Personal Information
Title: Aspiring Human Resources Professional
Timeline
Online Operator
Everglades University
05.2024 - Current
Shift Leader
Broken Sound Country Club
04.2024 - Current
Housekeeping Assistant Manager
John Knox Village
08.2022 - 11.2023
HR Intern
Utopia Spa and Global Wellness
12.2021 - 01.2022
Lead Laundry Aide
John Knox Village
03.2020 - 08.2022
Environmental Service Aide/Housekeeper
08.2018 - 03.2020
Environmental Service Aide/Housekeeper
Martin Memorial Health
06.2015 - 06.2017
Sales Associate/Stock Associate
Finish Line
01.2012 - 01.2015
Administrative Assistant
PF Insurance
11.2007 - 01.2010
Bachelor's - Business Administration
South University