Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonja Valice Williams

Detroit

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Outgoing and friendly Receptionist delivers customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data entry and database administration. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

25
25
years of professional experience

Work History

Receptionist/Office Manager/Youth Care Worker

Wolverine Human Services
Grosse Pointe
05.2004 - Current
  • Sorted, received and distributed mail correspondence between departments and personnel
  • Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Received and routed business correspondence to correct departments and staff members
  • Routed incoming mail and messages to relevant personnel without delay
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security
  • Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Updated daily log book with information about visitors entering the premises.
  • Prepared welcome packages for new hires.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Responded to inquiries from internal staff members regarding office operations.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Coordinated with vendors for repairs and maintenance of office equipment.
  • Scheduled appointments for clients, customers, and other visitors.
  • Organized travel arrangements for staff members including flights, hotels, car rentals.
  • Assisted with special projects assigned by management when required.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Performed data entry tasks into various computer systems accurately and promptly.

Private Home Health Aide

Comforcare Senior Services
Bloomfield Hills
06.2000 - 09.2006
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager
  • Administered prescribed medications under direction of physician
  • Developed rapport to create safe and trusting environment for care
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
  • Completed entries in log books, journals and care plans to document accurately report patient progress
  • Assisted disabled clients in any way necessary to facilitate independence and well-being
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support
  • Ensured safety and well-being of each patient in alignment with care plan
  • Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting
  • Monitored progress and documented any patient health status changes to keep healthcare team updated

Education

GED -

Verdugo Hills High
Tujunga, CA

Some College (No Degree) - Social Work

WCCCD
Detroit, MI

Skills

  • Customer/Client relations
  • Documentation and reporting
  • Performance improvement
  • Staff management
  • Sorting and labeling
  • Data entry
  • Mail handling
  • Attention to detail
  • Expense reporting
  • Telephone skills
  • Personable and outgoing
  • Punctual
  • Time management
  • Office management
  • Scheduling
  • Mail management
  • Office inventory
  • Reception services
  • Visitor screening
  • Appointment scheduling
  • Communication skills
  • Client support
  • Service-oriented mindset
  • Phone etiquette
  • Office supply inventory control
  • Client assessment
  • Behavior intervention
  • Record keeping
  • Conflict resolution
  • Customer relationship management
  • Office organization
  • Scheduling appointments
  • Inventory management
  • Active listening
  • Team collaboration
  • Report writing
  • Boundaries establishment
  • Youth supervision
  • Life skills teaching
  • Life skills instruction
  • Mental health support

Timeline

Receptionist/Office Manager/Youth Care Worker

Wolverine Human Services
05.2004 - Current

Private Home Health Aide

Comforcare Senior Services
06.2000 - 09.2006

GED -

Verdugo Hills High

Some College (No Degree) - Social Work

WCCCD

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