Sonji Aiken
Smyrna,GA
Summary
Experienced Pharmacy Manager with background in overseeing day-to-day pharmacy operations, fostering strong relationships with customers and medical professionals, and ensuring regulatory compliance. Strengths include strategic planning, team leadership, and quality control. Previous work has resulted in improved efficiency within pharmacy operations and enhanced patient satisfaction.
Overview
26
26
years of professional experience
Work History
Pharmacy Manager/Lead Technician
The Medicine Shoppe Pharmacy
Smyrna, GA
08.2024 - Current
- Manage technical pharmacy staff, overseeing medication preparation and distribution, and maintaining inventory control.
- Responsible for quality control, managing supply chains, and assisting pharmacists in providing care.
- Involved in scheduling, workflow management, and handling IT systems related to pharmacy operations.
- Serve as the certified pharmacy technician with supervisory roles in a retail setting, offering leadership and guidance.
- Key skills include critical thinking, leadership, and familiarity with pharmaceutical products and regulations.
ADVISOR-Reimbursement Consulting Services
CARDINAL HEALTH
Atlanta, GA
06.2019 - 07.2024
- Conduct training sessions and educational programs for pharmacists and pharmacy staff on topics such as medication safety, new product updates, and industry best practices
- Collaborate with sales teams to identify growth opportunities, acquire new pharmacy customers, and expand Cardinal Health's presence in the market
- Analyze pharmacy performance metrics, identify trends, and provide insights to help pharmacies optimize their operations and improve patient outcomes
- Assist pharmacies in adhering to regulatory requirements, such as maintaining accurate records, handling controlled substances, and implementing quality assurance protocols
- Stay up to date with pharmaceutical products, including their uses, interactions, and proper handling to assist pharmacies in making informed decisions
- Provide expertise and guidance to pharmacies regarding medication management, patient safety, regulatory compliance, and operational efficiency
- Foster strong relationships with pharmacy customers, understanding their needs, and offering tailored solutions and support
- Makes outbound calls to 104 Retail Independent Pharmacies to support RCS on a bi-weekly basis
- Maintained schedules and accurate notes for each call made using the Win Watcher software
- Familiar Cardinal Internal Portal and CRM
- Explores the ISF Portal
- Navigates through Tableau and Cardinals Reconciliation Central Pay Services
Pharmacy Manager/Lead Technician
THE MEDICINE SHOPPE PHARMACY
Smyrna, GA
02.2011 - 06.2019
- Manage technical pharmacy staff, overseeing medication preparation and distribution, and maintaining inventory control.
- Responsible for quality control, managing supply chains, and assisting pharmacists in providing care.
- Involved in scheduling, workflow management, and handling IT systems related to pharmacy operations.
- Serve as the certified pharmacy technician with supervisory roles in a retail setting, offering leadership and guidance.
- Key skills include critical thinking, leadership, and familiarity with pharmaceutical products and regulations.
Customer Service Representative
Aaron Rents
Atlanta, GA
01.2009 - 05.2010
- Served as the primary customer service specialist for the Accounts Payable department
- Managed approximately over 100 inquiries daily while maintaining accuracy and professionalism
- Provided excellent customer service to store personnel, vendors, and Aaron's Corporate Offices
- Routed callers to the correct individuals and departments for various needs
- Maintained Excel spreadsheets for various reports
- Accountable for daily entries
Account Assistant
HBO-Home Box Office
Atlanta, GA
06.1998 - 12.2009
- Performed complex and diverse administrative high-level tasks for the Senior Vice President
- Maintained good relationships with vendors and addressed their needs and requests
- Implemented marketing and advertising campaigns by assembling and analyzing sales forecasts
- Ensured accurate entry of marketing information into the database for tracking purposes
- Assisted with trade shows and VIP premiers for the entire Southeast region
- Supported sales staff with market trends and new product information
- Served as the primary contact for southeast call centers
- Completed various additional administrative duties as necessary
Education
Medix Technological College
American Continental University
Skills
- Medical & Pharmacy Billing
- Inventory Control
- Regulatory Compliance
- Drug Inventory Management
- Pharmacy operations management
- Medicare and Medicaid process
- Personnel Management
- Direct Patient Care
- Professional ethics
- FDA Drug Safety Guidelines
- Purchasing management
Volunteer Experience
- GA Feed Families
- Atlanta Dogwood Festivals
- Susan B Cohen
Awards
- #1 Outcomes Performance, Cardinal Health
- Pharmacy Technician of the Month, Cardinal Health
References
References available upon request.
Timeline
Pharmacy Manager/Lead Technician
The Medicine Shoppe Pharmacy
08.2024 - Current
ADVISOR-Reimbursement Consulting Services
CARDINAL HEALTH
06.2019 - 07.2024
Pharmacy Manager/Lead Technician
THE MEDICINE SHOPPE PHARMACY
02.2011 - 06.2019
Customer Service Representative
Aaron Rents
01.2009 - 05.2010
Account Assistant
HBO-Home Box Office
06.1998 - 12.2009
Medix Technological College
American Continental University
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