Experienced in member advocacy with strong knowledge of developing and implementing strategies to improve customer satisfaction. Skilled at resolving complex issues, providing comprehensive support, and strengthening relationships between organization and members. Impact made by driving improvements in customer engagement and operational processes that enhanced overall member experience. Showcased leadership skills through proactive communication, problem-solving abilities, and commitment to professional growth.
Overview
2
2
years of professional experience
Work History
Volunteer/Member/Advocate/Executive Assistant
Ohio Women Against Domestic Violence
Columbus , Ohio
02.2023 - Current
Provided emotional support to clients during difficult times in their lives.
Developed strategies for handling difficult cases based upon knowledge of legal principles and precedent decisions.
Investigated facts surrounding cases to determine liability or damages.
Provided advice to clients regarding their options for resolving disputes or legal issues.
Reviewed documents related to cases for accuracy and completeness prior to filing them with the court.
Provided support services such as document preparation or investigations as needed during case preparation.
Advised clients on the best course of action to take in a legal matter.
Attended meetings with opposing counsels for negotiations or settlement conferences.
Completed reports, paperwork and documentation accurately and on time.
Participated in team-building exercises to strengthen relationships among volunteers.
Organized and maintained records of volunteer hours and donations.
Collaborated with other volunteers to create a positive work environment.
Education
Associate of Applied Science - Business Management
Ohio Dominican University
Columbus, OH
06-2012
Skills
Multitasking and Organization
Appointment Scheduling
Scheduling Diagnostic Procedures
Patient Education
HIPAA Compliance
Quality Assurance
Insurance Verification
Customer Service
Insurance company knowledgeable
Team Leadership
Timeline
Volunteer/Member/Advocate/Executive Assistant
Ohio Women Against Domestic Violence
02.2023 - Current
Associate of Applied Science - Business Management
Founder/Executive Director of Operations at Ohio Women Against Domestic ViolenceFounder/Executive Director of Operations at Ohio Women Against Domestic Violence