Sonji Griffith-Nnoli
Social Work Case Manager
CA
Summary
Dedicated and compassionate Social Work Case Manager with over 10 years of experience supporting and advocating for individuals and families facing various challenges. I seek to leverage expertise in case management, counseling, and community resources to make a meaningful impact as a Social Work Case Manager and share my commitment to fostering positive change and empowering clients to achieve their goals.
Overview
11
11
years of professional experience
Work History
Social Work Case Manager
Community Care Management Corp.
Ukiah, CA
07.2023 - 02.2024
- Developed and implemented individualized service plans for clients.
- Assessed the needs of clients and families to determine eligibility for assistance programs.
- Conducted home visits to evaluate living conditions and provide support services.
- Encouraged positive lifestyle changes through active listening techniques and motivational interviewing methods.
- Monitored the progress of clients with mental health issues to ensure treatment goals were met.
- Coordinated referrals with other community agencies to ensure continuity of care.
- Collaborated with healthcare providers and other professionals to develop comprehensive treatment plans for clients.
Owner
Administrative Consultant 2 You LLC
Ukiah , CA
05.2022 - 12.2023
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conferred with customers to understand needs and finalize purchase orders.
- Resolved issues quickly through meticulous research and quick decision-making.
- Maintained relationships with existing clients by providing superior customer service.
Nursing Support Program Technician
Mendocino College
Ukiah, CA
01.2022 - 06.2022
- Enrolled participants in the Nursing Program by providing forms, instructions, and assistance.
- Provided administrative support during special events associated with the program.
- Coordinated travel arrangements for staff attending conferences or workshops related to the program.
- Participated in meetings with internal teams or external partners related to developing new initiatives or solutions.
- Managed nursing workshop appointments and career fairs scheduling by coordinating Outlook calendars for 5 employees.
- Organized and maintained records and files in the digital library and physical filing system.
Small Business Loan Specialist
U.S. Small Business Admin - Office Of Disaster Assistance
Washington , DC
10.2020 - 12.2021
- Reviewed loan applications and credit information to determine potential customers' eligibility for loans.
- Participated in regular training sessions on new products, services, policies, and procedures.
- Analyzed financial statements of clients to assess their ability to repay loans.
- Assisted customers in understanding the terms of their loan agreements and answered any questions they had about them.
- Processed loan modifications when requested by customers or required by lenders.
Care Management Coordinator
Adventist Health Ukiah Valley
Ukiah, CA
11.2018 - 10.2020
- Facilitated collaboration between primary care physicians, specialists, hospital staff, and community resources to provide comprehensive patient care.
- Assisted clients in navigating the healthcare system while advocating for their best interests.
- Coordinated post-discharge follow-up appointments with healthcare providers for ongoing treatment.
- Advised clients on available programs for financial assistance or insurance coverage related to their healthcare needs.
- Served as a liaison between medical professionals, families, caregivers, and community organizations to coordinate necessary services.
Accounts Payable and Receivable Specialist
San Jose Unified School District
San Jose, CA
10.2012 - 10.2018
- Processed customer payments through credit card processing systems, ACH transfers, and checks.
- Maintained accurate records of accounts receivable and payable transactions.
- Investigated discrepancies between invoices and purchase orders to resolve payment issues.
- Assisted with month-end closing activities related to accounts receivable and payable functions.
- Reconciled accounts payable transactions with vendors to ensure accuracy of payments.
Education
Master of Arts - Human Behavior Psychology
National University
La Jolla, CA05-2024
Bachelor of Science - Human Services
Springfield College
Springfield, MA05-2007
Skills
- Client Advocacy
- Problem-Solving Abilities
- Active Listening
- Interpersonal Communication
- Relationship Building
- Community Outreach
- Written and Verbal Communication
- Teamwork and Collaboration
- Client Needs Assessments
Timeline
Social Work Case Manager
Community Care Management Corp.
07.2023 - 02.2024
Owner
Administrative Consultant 2 You LLC
05.2022 - 12.2023
Nursing Support Program Technician
Mendocino College
01.2022 - 06.2022
Small Business Loan Specialist
U.S. Small Business Admin - Office Of Disaster Assistance
10.2020 - 12.2021
Care Management Coordinator
Adventist Health Ukiah Valley
11.2018 - 10.2020
Accounts Payable and Receivable Specialist
San Jose Unified School District
10.2012 - 10.2018
Master of Arts - Human Behavior Psychology
National University
Bachelor of Science - Human Services
Springfield College
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