Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonji Ihenacho

Beaumont

Summary

Dynamic professional with extensive experience at The Home Depot, excelling in customer service and account management. Proven track record in enhancing operational efficiency and resolving complex issues, while fostering strong relationships. Skilled in troubleshooting and adept at optimizing communication processes, leading to improved customer satisfaction and team performance.

Overview

26
26
years of professional experience

Work History

Pro Account Coordinator

The Home Depot
11.2023 - 01.2025
  • Streamlined communication between clients and internal teams for seamless project execution.
  • Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
  • Escalated issues to appropriate channels as necessary.
  • Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
  • Asked appropriate open-ended questions to discover customers' needs and requirements.
  • Acted as a liaison between various departments within the organization, facilitating smooth collaboration on shared projects or initiatives.
  • Liaised with internal teams to facilitate proper pre-and post-sales service.

Customer Operations Specialist

The Home Depot
04.2010 - 07.2023
  • Assisted in the development of departmental policies and procedures that significantly improved overall performance standards.
  • Analyzed data to identify trends and areas for improvement, leading to more effective decision-making in operations management.
  • Reduced response times by optimizing internal communication processes among team members.
  • Managed high volumes of customer inquiries, effectively prioritizing tasks to meet deadlines consistently.
  • Enhanced customer satisfaction by efficiently resolving issues and addressing concerns.
  • Facilitated successful resolutions of complex customer issues through collaboration with multiple departments within the organization.

Department Supervisor

The Home Depot Inc
06.1999 - 04.2010
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Managed team of 10 employees, delegated tasks and held each employee accountable for completing assignments.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Handled cash register, returns, and refunds.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.

Education

Associate of Arts -

Evergreen Valley College
San Jose, CA

Skills

  • Customer service
  • Order management
  • Account management
  • Troubleshooting and problem resolution
  • Sales support
  • Relationship building
  • Phone and email etiquette
  • Customer service management

Timeline

Pro Account Coordinator

The Home Depot
11.2023 - 01.2025

Customer Operations Specialist

The Home Depot
04.2010 - 07.2023

Department Supervisor

The Home Depot Inc
06.1999 - 04.2010

Associate of Arts -

Evergreen Valley College

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