Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sonji Kirk

West Allis,Wisconsin

Summary

Aspiring to secure a position that presents challenges and enables me to achieve my full potential, both professionally and personally. In doing so, Aiming to leverage my skill sets and years of experience in an intellectually and technically progressive organization that values collaborative leadership, integrity, and honesty. Working backward for the customer and teammates.

Overview

8
8
years of professional experience

Work History

Executive Assistant

Guided Assurance LCC
12.2022 - Current
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Facilitated training and onboarding for incoming office staff.
  • Used advanced software to prepare documents, reports, and presentations.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Filed paperwork and organized computer-based information.
  • Updated and maintained confidential databases and records for residents and staff.
  • Wrote reports, executive summaries, and newsletters.
  • Handled logistics, catering, agendas, and travel arrangements for residents and staff.
  • Managed mail and both incoming and outgoing correspondence, mail, email, and faxes.
  • Promoted team productivity by keeping medical supplies organized and well-stocked.
  • Volunteered to help with special projects of varying degrees of complexity. Example: Art Classes and work training.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.

SDS CASE Agent

01.2016 - Current
  • As an escalation specialist in customer service, my primary job is to manage complex customer issues and complaints that cannot be resolved by front-line representatives
  • I am the last resort to resolve customer complaints by providing prompt and successful solutions by phone
  • I also collaborate with different departments to ensure that customer complaints are handled efficiently and effectively
  • My ability to oversee customer complaints empathetically and professionally is key to my success in this role
  • List of duties: Work with property managers and customers to understand their needs and provide exceptional service
  • Increased customer satisfaction by resolving driver delivery issues
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization, and customer-centric solutions
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Answered an average of productive calls, emails, and chats per day, addressing property managers and customer issues with products or services, investigated causes, and initiated resolutions
  • Assisted Team Managers in meetings
  • As well as trained
  • Coached employees when feedback was needed on incorrect policies performed
  • Completed data and analysis training
  • Applied that practice in this current role
  • Worked with upper leadership on special projects to better serve customers
  • Interacted with business owners to resolve their property matters
  • Such as property damage reports, police contact, and government official interactions
  • Made spreadsheets to cover properties and enter them into GAM
  • Corrected geographical mistakes
  • EDR trained
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization, and customer-centric solutions
  • Driver payments and adjustments of pay
  • SLS Appeals on drivers being offboarded for not following Amazon policies
  • Handled ARC property damages claims to assist customers and drivers with property damage claims.

Education

Bachelor of Science (B.S.) Medical Administration - Human Resources Management

WGU University
Millcreek, UT
12.2024

Skills

  • Special Assignments
  • Critical Thinking
  • Customer Complaint Management
  • Client Rapport-Building
  • Active Listening Skills
  • Document Control
  • Quality Control
  • Scheduling
  • Report Writing
  • Report Development
  • HeartBeat
  • Excel

References

  • Brandi Sugrue, brandi.sugrue@gmail.com, Recent Teammate
  • Stephenie Painter, paints@amazon.com, Current Team Lead

Timeline

Executive Assistant

Guided Assurance LCC
12.2022 - Current

SDS CASE Agent

01.2016 - Current

Bachelor of Science (B.S.) Medical Administration - Human Resources Management

WGU University

Similar Profiles

CREATE PROFILE
Sonji Kirk