- Music
- Food Photography
- Wine Tasting
- Interior Design
- Passionate about balancing physical health with mental and emotional wellness
- Avid Reader
- DIY and Home Improvement
- Homelessness Outreach
Sonji Verges
El Paso,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
MA extern
Children’s Pediatrics, Osama Naga M.D
- Expert in 24/7 EHR
- Patient vitals and doctor readiness
- Answer phones
- Problem solving
- Ability to perform Rapid tests in-house
Internet Sales Specialist
Teleperformance USA
04.2025 - Current
- Explained features and advantages of Verizon products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
Caregiver
First Choice
05.2020 - Current
- Enhanced long-term care by helping to develop and execute care plans.
- Offering care and companionship to homebound clients with varying mental and physical capacities.
- Promoted quality of life by empowering residents to safely complete tasks within capability levels.
- Documented patient care and actions.
- Promoted patient well-being with emotional support, companionship, and appropriate recreation.
Patient Care Technician
Tenet Healthcare Corporation
03.2023 - 03.2025
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Assisted patients with daily living activities, promoting independence and dignity.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Emergency Response Agent
Teleperformance USA
01.2021 - 03.2023
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Worked effectively under pressure during high-stress situations, remaining calm and focused on resolving issues efficiently.
- Responded swiftly to emergency situations, providing immediate assistance and coordinating with relevant authorities.
Developmental Trainer
Making Headway Center For Brain Injury Recovery
03.2019 - 12.2019
- Satisfied clients with efficient, knowledgeable service from well-trained team members.
- Developed leadership potential at all ranks with targeted programs.
- Attended meetings to obtain information on providing care for brain injury survivors
- Developed activities to meet client specific needs
- Collaborated with interdisciplinary teams to develop and execute customized treatment plans for each client.
- Contributed toward continuous program improvement by participating in staff meetings, trainings, and professional development opportunities.
Health Care Assistant
Elite Caregivers
11.2013 - 11.2019
- Educated patients and family members on the importance of common conditions and treatments, proper diet and fitness recommendations, and natural approaches to wellness.
- Improved patient quality of life by assisting with daily living activities.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Developed strong partnerships with community resources such as senior centers, support groups, and local agencies to further enrich the lives of patients in our care.
- Managed daily schedules for multiple patients, ensuring timely medication administration and adherence to medical advice.
- Conducted comprehensive assessments of new patients upon admission to determine appropriate level of support required for optimal care provision.
Education
Medical Assisting - Nursing
Vista College
El Paso, TX05-2021
Skills
- Reflective awareness
- Principled leadership
- Relationship building
- Effective motivation strategies
- Collaborative teamwok
- Clear interpersonal communication
- Strategic decision-making
- Problem resolution
- Proficient in computer applications
- CPR trained
- Emergency first aid skills
- Proficient in handling multiple priorities
- Sound decision-making
- Comprehensive documentation skills
- Client relationship management
Accomplishments
- Achieved CCMA,Phlebotomy and CNA degrees by completing required schooling with accuracy and efficiency.
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
Certification
- Certified Medical Assistant, Vista College - 5 years
- Certified Phlebotomy Technician, Vista College - 5 years
- CNA License - 9 years
Interests
Timeline
Internet Sales Specialist
Teleperformance USA
04.2025 - Current
Patient Care Technician
Tenet Healthcare Corporation
03.2023 - 03.2025
Emergency Response Agent
Teleperformance USA
01.2021 - 03.2023
Caregiver
First Choice
05.2020 - Current
Developmental Trainer
Making Headway Center For Brain Injury Recovery
03.2019 - 12.2019
Health Care Assistant
Elite Caregivers
11.2013 - 11.2019
MA extern
Children’s Pediatrics, Osama Naga M.D
Medical Assisting - Nursing
Vista College
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