Summary
Overview
Work History
Education
Skills
Timeline
Manager

Sonjia Jackson

Guyton,GA

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

11
11
years of professional experience

Work History

Manager

Parker's
Springfield, GA
09.2016 - 08.2022
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Approved regular payroll submissions for employees.

Customer Service Representative

Parker's
Springfield, GA
09.2014 - 07.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Shift Lead

Dollar General
Guyton, GA
06.2010 - 09.2013
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Helped store management meet standards of service and quality in daily operations.

Education

High School Diploma -

Effingham County High School
Springfield, GA
06.1991

Skills

  • Managing Laborers
  • Issue and Conflict Resolution
  • Strategic Planning
  • Managing Terminations
  • Performance Tracking and Evaluations
  • Staff Management
  • Managing Operations and Efficiency
  • Managing Cash Register
  • Shrinkage Prevention
  • Overseeing Employees
  • Invoice Reconciliation
  • Supplier Relations
  • Reconciling Cash Drawers

Timeline

Manager

Parker's
09.2016 - 08.2022

Customer Service Representative

Parker's
09.2014 - 07.2016

Shift Lead

Dollar General
06.2010 - 09.2013

High School Diploma -

Effingham County High School

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Sonjia Jackson