Summary
Overview
Work History
Education
Skills
Timeline
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Sonjia Johnson

Houma,LA

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Accomplished managing skills at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated professionals with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

22
22
years of professional experience

Work History

Assistant Store Manager

Burger King
03.2016 - Current
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Assistant Store Manager

Ross Dress For Less
02.2014 - 07.2016
  • Provided professional services and support in an dynamic work environment.
  • Strengthened communication skills through regular interactions with others.
  • Acted as an team leader in group projects, delegating tasks and providing feedback.
  • Worked well in an team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in an team environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

Assistant Store Manager

Walmart
01.2002 - 02.2014
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Associate of Arts - Criminal Justice

Phillips Junior College
Marrero, LA
05.1992

High School Diploma -

South Terrebonne High School
Bourg, LA
05.1987

Skills

  • Retail Operations
  • Revenue Generation
  • Performance Improvement
  • Goal Setting
  • Customer Relations
  • Goals and performance
  • Relationship Building
  • Order Management
  • Administrative Management
  • Team Leadership
  • Customer Service and Engagement
  • P&L Administration
  • Store Organization
  • Financial Administration
  • Employee Relations
  • Scheduling
  • Attention to Detail
  • Shift Scheduling
  • Financial Oversight
  • Issue Resolution
  • Store operations
  • Quickbooks
  • Price Structuring
  • Sales Coaching
  • Human Resources
  • Employee Coaching
  • Transaction Processing
  • Performance Improvements
  • Contract Administration
  • Marketing and Promotions
  • Inventory Control
  • Hiring and Training
  • Policy Development and Enforcement
  • Customer Service
  • Staff Supervision
  • Effective leader
  • Process Improvements
  • Sales Growth
  • Delegating Work
  • Business Management
  • Data Management
  • Financial Planning

Timeline

Assistant Store Manager

Burger King
03.2016 - Current

Assistant Store Manager

Ross Dress For Less
02.2014 - 07.2016

Assistant Store Manager

Walmart
01.2002 - 02.2014

Associate of Arts - Criminal Justice

Phillips Junior College

High School Diploma -

South Terrebonne High School
Sonjia Johnson