SONKECEYA WHITFIELD
Belhaven,NC
Summary
Professional with robust experience in administrative support, equipped to streamline tasks and optimize productivity in virtual/in person setting. Adept at managing schedules, handling communications, and coordinating projects, ensuring seamless operations. Strong collaborator focused on achieving team goals and adapting to evolving needs. Known for reliability, organizational skills, and proficiency in various software tools.
Overview
11
11
years of professional experience
Work History
Virtual Administrative Assistant
All Medical Personnel
10.2025 - Current
- Implemented document management systems, streamlining file retrieval processes and improving accessibility.
- Ensured accuracy in data entry tasks while upholding strict attention to detail for consistent quality control measures within company databases.
- Enhanced team collaboration through proficient coordination of virtual meetings and conference calls across various time zones.
- Facilitated smooth communication between departments by acting as the liaison for interdepartmental requests and information sharing.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
Patient Service Coordinator
Easterseals PORT Health
06.2023 - 05.2025
- Cultivated strong patient relationships by proactively handling concerns and incorporating feedback, resulting in a 20% boost in satisfaction ratings.
- Transformed patient check-in for 15+ arrivals daily, enhancing insurance verification accuracy and cutting wait times by 15%.
- Clarified complex appointment and medical record inquiries for over 15 patients each day, raising satisfaction scores significantly.
- Championed innovative processes with healthcare teams, significantly boosting patient satisfaction through reduced wait times.
- Revitalized the billing system by confirming insurance details for each patient visit, accelerating reimbursements.
- Accelerated the processing of 10 weekly lab orders, delivering rapid and precise results to enhance patient outcomes.
- Tracked and logged vital signs during patient evaluations, enhancing care delivery in a fast-paced medical setting.
Healthcare Administrative Assistant/ Event Oversite Administration
Optum Serve
09.2021 - 03.2023
- Welcomed and efficiently checked in an average of 30 patients daily, ensuring precise demographic data collection to streamline operations and enhance patient experience.
- Steered a dynamic team of 8 administrative professionals, enhancing efficiency and performance through tailored guidance and targeted training initiatives.
- Streamlined medical supply inventory management by implementing a tracking system, reducing waste by 20% and ensuring optimal stock levels to support patient care.
- Directed daily operations of a healthcare facility, leading a dedicated administrative team and implementing workflow improvements that enhanced patient satisfaction and reduced wait times.
Call Center Customer Service Representative
Convergys Concentrix
11.2019 - 07.2021
- Managed an impressive volume of inbound customer calls, averaging 80+ calls daily, while consistently achieving a 95% customer satisfaction rate.
- Delivered outstanding customer service by proactively addressing inquiries and swiftly resolving complaints, leading to a 20% boost in customer satisfaction scores.
- Achieved an impressive average call resolution time of 5 minutes, exceeding departmental targets and boosting customer satisfaction ratings by 15%.
- Consistently met or exceeded individual performance metrics including call quality, adherence to schedule, and customer satisfaction ratings.
Healthcare Coordinator
Golden Group Home
09.2014 - 10.2019
- Resolved patient inquiries with professionalism and accuracy, managing up to 50 calls daily that resulted in enhanced patient satisfaction and streamlined communication.
- Enhanced patient care by meticulously updating and maintaining accurate records for over 150 patients, ensuring seamless access to personal information, medical history, and insurance details.
- Efficiently managed a high volume of incoming and outgoing mail, ensuring timely distribution to 20+ staff members, streamlining communication processes across the organization.
- Streamlined administrative processes by organizing paperwork, managing an efficient filing system, and optimizing the office supplies inventory, significantly enhancing office productivity.
Education
High School Diploma -
Northside High School
Pinetown, NC06.2013
Skills
- Virtual communication proficiency
- Time Management & Attention To Detail
- Proficient in Microsoft Office and Google Workspace
- Proficient in electronic medical records management
- Effective schedule coordination
- HIPAA Guidelines
- Patient care coordination
- Team leadership
- Insurance eligibility verification
- Healthcare vocabulary expertise
Certifications
American Heart Association BLS
Qualified Professional Drug Testing Specimen Collector
Phlebotomy/ Clinical Lab Assistant
Timeline
Virtual Administrative Assistant
All Medical Personnel
10.2025 - Current
Patient Service Coordinator
Easterseals PORT Health
06.2023 - 05.2025
Healthcare Administrative Assistant/ Event Oversite Administration
Optum Serve
09.2021 - 03.2023
Call Center Customer Service Representative
Convergys Concentrix
11.2019 - 07.2021
Healthcare Coordinator
Golden Group Home
09.2014 - 10.2019
High School Diploma -
Northside High School