Sonni Kendall
Tulsa,OK
Summary
Detail-oriented professional with focus on deadlines and skilled in handling medical billing without errors. Confident Medical Biller knowledgeable in data confidentiality and privacy practices when reviewing patient information. Reliable and competent Medical Billing professional with exceptional data entry and customer service skills.
Overview
25
25
years of professional experience
Work History
McDonalds Manager
Mcdonalds, PDI FOODS
04.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Night Manager
Subway
03.2021 - 05.2021
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Trained and mentored new and existing staff to achieve best practices.
Customer Service Cashier
Walmart
04.2010 - 08.2012
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
BILLING AND ADMINISTRATIVE ASSISTANT
Warren Clinic
04.2005 - 01.2010
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Collected payments and applied to patient accounts.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Precisely evaluated and verified benefits and eligibility.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Liaised between patients, insurance companies, and billing office.
- Prepared billing statements for patients and verified correct diagnostic coding.
Medical Receptionist Supervisor
Warren Clinic
04.2005 - 01.2010
- Provided exceptional customer service by addressing patient concerns promptly and courteously.
- Improved patient satisfaction by ensuring prompt and efficient front desk operations.
- Assisted in managing conflicts among staff members when needed; fostered open communication channels which ultimately strengthened overall team dynamics.
- Participated in ongoing professional development opportunities, staying current on industry best practices and trends to continually improve performance as a Medical Receptionist Supervisor.
- Developed strong relationships with patients through consistent professionalism and compassionate care during interactions at the front desk area.
- Supervised medical receptionist team, providing guidance and support to ensure quality service.
- Organized office supply inventory for optimal cost control while maintaining adequate stock levels for smooth daily operations.
- Served as a liaison between patients, providers, and insurance companies to resolve any issues or discrepancies efficiently.
- Enhanced the patient experience with a warm, welcoming environment and professional demeanor.
- Monitored employee performance regularly through evaluations; provided constructive feedback that led to improved job skills and confidence among staff members.
- Coordinated insurance verification processes, streamlining billing procedures to increase accuracy and reduce denied claims.
- Managed phone system effectively, triaging calls as necessary and reducing hold times for callers.
- Collaborated with clinical staff to optimize workflow and ensure seamless transitions between departments.
- Assisted in the training of new employees, developing comprehensive onboarding materials that enhanced knowledge retention.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Medical Unit Secretary
ST. JOHNS / ASCENSION
09.2007 - 01.2009
- Handled high-pressure situations calmly, efficiently prioritizing tasks during peak hours or emergencies within the unit.
- Contributed to a positive work environment through effective collaboration with nurses, doctors, and other hospital staff members.
- Improved patient satisfaction by providing efficient administrative support and timely communication to medical staff.
- Expedited discharge processes by preparing required paperwork and coordinating transportation arrangements for patients as needed.
- Assisted in training new Medical Unit Secretaries, sharing organizational knowledge and best practices for efficient operations.
- Managed inventory of office supplies to maintain an organized and well-stocked workspace for the entire team.
- Fostered a welcoming atmosphere at the reception area, greeting visitors warmly while maintaining confidentiality about patient matters at all times.
- Maintained an accurate database of physician contact information, enabling prompt communication when necessary.
- Reduced errors in billing procedures by diligently verifying insurance information and communicating with patients regarding their financial responsibilities.
- Streamlined patient admissions process for enhanced patient experience and reduced waiting times.
Department Manager
Walmart
02.1999 - 04.2005
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Associate of Applied Science - Agriculture Education Services
Eastern Oklahoma State College
Wilburton, OK08.1992
High School Diploma -
Sapulpa High School
Sapulpa, OK05.1990
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- HIPAA Compliance
- Payment posting
- Claim submission
- Insurance Verification
- Patient Billing
- CPT Knowledge
- Denial Management
- ICD-10 Proficiency
- Medicare and Medicaid process
- Bill payment
- Accounts Payable
- Collections Management
- Insurance Billing
- Data Entry
- Medical Billing
- Medicaid and Medicare Knowledge
- Insurance Claims
- Medical Terminology
- Claims review
- Billing and Collection Procedures
- People Management
- Complaint Handling
- Reservations Management
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
Timeline
McDonalds Manager
Mcdonalds, PDI FOODS
04.2021 - Current
Night Manager
Subway
03.2021 - 05.2021
Customer Service Cashier
Walmart
04.2010 - 08.2012
Medical Unit Secretary
ST. JOHNS / ASCENSION
09.2007 - 01.2009
BILLING AND ADMINISTRATIVE ASSISTANT
Warren Clinic
04.2005 - 01.2010
Medical Receptionist Supervisor
Warren Clinic
04.2005 - 01.2010
Department Manager
Walmart
02.1999 - 04.2005
Associate of Applied Science - Agriculture Education Services
Eastern Oklahoma State College
High School Diploma -
Sapulpa High School
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