Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
KEY ACHIEVEMENTS
Generic

SONNIA RAMOS

Lakewood,NJ

Summary

Performance-driven professional with experience in managing business and financial initiatives, driving productivity to improve processes and implement quality strategies within the business environment. Proficient in coordinating multiple functions and identifying opportunities to enhance overall bottom-line results. Efficient in framework and analytics for Audit testing procedures, Order to Cash, Master Data, Trade Management, and Accounting. Compiled data to drive the organization’s growth and maximize profit. Demonstrated expertise in research, policies and procedures, month-end close activities, financial analysis, and operational execution. Collaborated with high-performance internal and external stakeholders to create streamlined business processes for exceptional client and business results.

Overview

24
24
years of professional experience

Work History

SENIOR AUDITOR, GLOBAL INTERNAL AUDIT & ASSURANCE

BMS
Princeton, NJ
01.2023 - 2025
  • Orchestrated joint efforts with audit teams to conduct detailed financial operational and compliance audits.
  • Investigated pertinent policies and regulatory frameworks to improve audit quality and facilitate on-time project delivery.
  • Utilized existing data analytics to drive project development and enhancements.
  • Conducted interviews with key personnel to evaluate business processes, effectiveness and proposed corrective actions.
  • Participate with the team in trainings, departmental meetings and projects as assigned (e.g., audit lessons learned, training, continuous improvement, etc.).

SENIOR SPECIALIST, ACCOUNTS RECEIVABLE

BMS/Celgene Corporation
Summit, NJ
01.2015 - 01.2023
  • Led execution of special projects, including BCF-QA (Business Control Functions) of reconciliations, Otezla divestiture, and new product launches for CAR-T Idhifa, Inrebic, Reblozyl, Zeposia, and Onureg.
  • Achieved improved customer engagement through enhanced payment methods. Drove collaboration with PNC Bank to refine financial processes. Implemented successful strategies for order to cash processes, resulting in streamlined invoice automation and efficient returns management.
  • Delivered comprehensive analysis of government rebate reporting and late payment issues linked to unearned discounts. Streamlined month-end and quarter-end processes, enhancing accuracy in bank and account reconciliations. Achieved improved insights into bad debt and DSO through detailed analysis of collections data in conjunction with 10Q and 10K reports.
  • Managed operational activities for approximately $1 billion in accounts receivable, including processing product returns and making manual adjustments for credit and rebill sales reversals, price or quantity changes, and government pricing eligibility. Created chargeback analysis using MODEL N. Processed credit limit reviews and conducted sales agreement evaluations or updates. Assisted in collections efforts to ensure timely payments.
  • Enhanced operational efficiencies and accuracy by collaborating with the controller's group, AR manager, and IT team to implement necessary improvements.
  • Streamlined workflow by authoring departmental (SOP's) Standard Operating Procedures and Work Instructions.

ASSISTANT, CREDIT AND COLLECTIONS

DSM Nutrition Products Inc.
Parsippany, NJ
01.2014 - 01.2015
  • Managed $32M portfolio collection activities, including daily order processing, invoicing, tracking of credit lines, and month-end reporting.
  • Built strong customer loyalty and relationships by understanding needs and
  • (Independent Contracting/Consulting)

ASSOCIATE, ACCOUNTS RECEIVABLE

Production Resource Group
Secaucus, NJ
01.2013 - 01.2014
  • Reconciled and tracked 1600 accounts for non-payments or other irregularities and managed the collection on an $8M portfolio.
  • Prepared daily and weekly accurate AR reports and contract billing for over 1000 customers and contributed to resolving monthly intercompany transactions.
  • Conducted daily manual cash posting of a lockbox for about 250 checks, including CC transactions and refund processing.
  • Coordinated prompt and accurate processing of discounts, credit, contra-accounts, state tax discrepancies, and chargebacks.
  • (Entertainment Technology company)

ASSOCIATE, ACCOUNTS RECEIVABLE

Smith Detection
Morristown, NJ
01.2011 - 01.2012
  • Achieved consistent success in exceeding monthly collection targets through effective management of a $7 million portfolio. Monitored promise to pay accounts to enhance overall collection efficiency.
  • Managed domestic and international accounts to facilitate effective communication and relationship building through bilingual skills.
  • Implemented effective client relations practices to drive $500k decrease in daily sales outstanding.
  • Established and maintained partnerships with key government organizations, including FBI and customs, to optimize workflows and ensure effective communication across departments.
  • Evaluated and modified credit limits to mitigate potential risks.
  • (A threat detection company, protecting: Government Institutions, Emergency Responders, Military, Ports & Boarders and Transportation)

TEAM LEAD, ACCOUNTS RECEIVABLE

Esquire Solutions
Atlanta, GA
01.2004 - 01.2010
  • Achieved quarterly goals through effective DSO management, reduction of bad debt, and streamlined cash flow processes. Trained and developed a team of 30 collectors in Atlanta, GA on internal systems and processes. Supervised two collectors in business litigation, ensuring compliance and efficiency. Approved adjustments, settlements, offers, write-offs, and third-party collections while maintaining communication with attorneys and paralegals. Strengthened business relationships through proactive networking with GMs and sales personnel. Generated final demand notification payment letters for delinquent customers and prepared weekly cash applications for a third-party collection agency.
  • (A Litigation and Court Reporting LLC)

DISPATCH SUPERVISOR

Patriot Media
Somerset, NJ
01.2002 - 01.2004
  • Oversaw a 15-person dispatch department, coordinating schedules and monitoring performance to ensure timely completion of daily reports. Managed outage declarations and down wire notifications in service areas while preparing efficient work routes and delivering technical support. Identified and proposed improvement initiatives that enhanced department productivity.
  • (A Media and Cable company provider)

OPERATIONS CENTER SPECIALIST

Verizon Connected Solutions
Union, NJ
01.1999 - 01.2002
  • Achieved 98% collection of past due receivables for two of the four largest customer accounts through effective management of 300 field technicians' operational activities and strategic workload scheduling.
  • (A Media and Cable company provider)

Education

Bachelor of Science (BS) - Accounting

Rutgers Business School
Newark, NJ
05-2023

Associate in Science (AS) Degree - Liberal Studies with a Finance concentration

Union County College
Cranford, NJ
05-2020

Business Administration Training -

Essex County College
Newark, NJ

MS Office Training -

Emory University
Atlanta, GA

Seminars - “Stress Management for Women in the workplace” and “Resilience in Tough Times”

Workshop

Skills

  • Knowledge of management reporting, financial analysis/valuations, quality assurance & compliance
  • Exceptional communication, interpersonal, and negotiation skills for productive business collaborations
  • Outstanding ability to work independently or collaboratively in a deadline-driven environment; great time management, organization, and presentation skills with the capacity to prioritize effectively while managing several competing responsibilities
  • Excellent analytical, problem-solving, and issue resolution skills to understand overall situations, perform a cost-benefit analysis and periodic forecasting, and develop strategic processes to achieve goals in compliance with applicable laws, policies, and regulations
  • Skilled in identifying opportunities and analyzing reports on organizational needs Assessing risk and process improvements while maintaining cost at a minimal, and potentials for new services
  • Adept at managing professional relationships and propelling teams towards success
  • Business, Operations and Financial Management
  • Financial, Risk and Trend Analysis
  • Strategic Planning
  • Issue Resolution
  • Customer Service
  • Compliance Management
  • Program Design and Implementation
  • Project Planning and Management
  • Oracle E-Business Suite
  • SAP Client 70
  • Tableau – Data Analytics
  • MS Office Suite
  • One Note
  • Teams (shared portal)
  • Share Point
  • Workiva
  • Ariba
  • Icertis
  • Team leadership qualities

LANGUAGES

English
Spanish

Timeline

SENIOR AUDITOR, GLOBAL INTERNAL AUDIT & ASSURANCE

BMS
01.2023 - 2025

SENIOR SPECIALIST, ACCOUNTS RECEIVABLE

BMS/Celgene Corporation
01.2015 - 01.2023

ASSISTANT, CREDIT AND COLLECTIONS

DSM Nutrition Products Inc.
01.2014 - 01.2015

ASSOCIATE, ACCOUNTS RECEIVABLE

Production Resource Group
01.2013 - 01.2014

ASSOCIATE, ACCOUNTS RECEIVABLE

Smith Detection
01.2011 - 01.2012

TEAM LEAD, ACCOUNTS RECEIVABLE

Esquire Solutions
01.2004 - 01.2010

DISPATCH SUPERVISOR

Patriot Media
01.2002 - 01.2004

OPERATIONS CENTER SPECIALIST

Verizon Connected Solutions
01.1999 - 01.2002

Bachelor of Science (BS) - Accounting

Rutgers Business School

Associate in Science (AS) Degree - Liberal Studies with a Finance concentration

Union County College

Business Administration Training -

Essex County College

MS Office Training -

Emory University

Seminars - “Stress Management for Women in the workplace” and “Resilience in Tough Times”

Workshop

KEY ACHIEVEMENTS

  • Awarded Superior performance rating in 2018 and Exceed Expectations in 2017, 2019 & 2020.
  • Reconciled major wholesaler accounts (AmerisourceBergen, Cardinal, and McKesson) resulting in >$20M of savings.
  • Participated in the 2019 Guest Auditor Program.
  • Piloted the execution of several successful projects including various cross-functional process improvements, system integrations or implementations, and new product launches.
  • Led the campaign for Celgene Finance Team in 2017 to support Light the Night fund raiser for the Leukemia & Lymphoma Foundation.