Sonnoc Branche
Assistant Store Manager
Moncks Corner,SC
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Accomplished Assistant manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Save-A-Lot
North Charleston, SC
04.2019 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Store Manager
Family Dollar
North Charleston, SC
08.2010 - 10.2019
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Resolution Specialist
SunCom Wireless
Mt Pleasant , SC
04.2007 - 12.2010
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Prepared written opinions or decisions regarding cases.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered average of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate of Arts - Early Childhood Education
Trident Technical College
Charleston, SC05.2002
Skills
- Sales Activities
- Retail Operations
- Policy Development and Enforcement
- Microsoft Office
Timeline
Assistant Store Manager
Save-A-Lot
04.2019 - Current
Store Manager
Family Dollar
08.2010 - 10.2019
Resolution Specialist
SunCom Wireless
04.2007 - 12.2010
Associate of Arts - Early Childhood Education
Trident Technical College
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