Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sonny Ancho

Sparks,NV

Summary

Results-driven operations manager with 18+ years experience in a warehouse, 5+ years supervising, 2+ years floor managing. With 8+ years of experience leading teams, managing projects and overseeing operations. In-depth knowledge of supply chain management, total quality management and project management.

Overview

7
7
years of professional experience

Work History

Floor Manager

Tire Rack
04.2021 - 10.2023
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Managed daily warehouse operations for smooth functioning and achieving on time delivery pull time targets.
  • Enhanced team performance through regular training, mentoring, and constructive feedback.
  • I hold a class in tire basics to give employees better understanding of tires. To have better knowledge and decrease mistakes.
  • Streamlined inventory management with accurate tracking and timely replenishment of stock.
  • Reduced employee turnover rate by fostering a supportive work culture that encouraged professional growth opportunities.
  • Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customer by walking the floor.
  • Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
  • Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality. Platooning of employee to adjust on work volume of the department.
  • Coordinated with other departments to ensure seamless workflow across all areas of the warehouse operation.
  • Evaluated staff performance regularly to identify areas for improvement or commendation.
  • Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
  • Managed team of 60+ employees during peak season to maintain smooth-running operations of warehouse floor. Regular employees 50 +
  • Evaluate with GM to release employee.
  • Gave orientation to new candidates and place in the correct department.
  • Equipment video training.
  • Working with GM to approve time off.
  • Coordinate annual fire drills and weather drills.
  • Annual walk through building to ensure fire hazard safety codes are up to date and safe.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • I hold a key and closed the building ensuring all perimeter doors are locked, yard dog is parked inside. All trailers are unlocked sealed ready for pick up. Turn off all the industrial fans and lights. Make sure all equipments are turned off plug in if necessary. All machinery and strappers and other machinery are turned off. Set the alarm before I leave.
  • I learned to look at the bigger picture of the whole warehouse. To be able to multi task at all times and be able to communicate in answering any questions that may arise.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • CPR certified.

Supervisor

Tire Rack
09.2017 - 05.2021
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.


Education

No Degree -

Waianae High School
Waianae, HI

Skills

  • Department Management
  • Operations management
  • Conflict Resolution
  • Employee Management
  • Employee Development
  • Team Training and Development
  • Employee Scheduling
  • Proficient in as400
  • Leadership abilities
  • Health and safety
  • CPR certified

Accomplishments

Cleanest warehouse in 2022 out of 12 and the second biggest facility.

2023 reduced mistakes moved up rank from 11th place to 6th place.

Timeline

Floor Manager

Tire Rack
04.2021 - 10.2023

Supervisor

Tire Rack
09.2017 - 05.2021

No Degree -

Waianae High School

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Sonny Ancho