Sonny Bihl

Work History

OnlineMedEd

Austin, Texas

03.2020 - 08.2022

Built/Delivered/Owned key B2B website, with insightful student metrics, contract and license management, and faculty administrative tools - supporting 60+ institutions and their students
Implemented international payment support on B2C platform resulting in 10% increase in international transactions within first quarter release
Managed NPS score for B2C platform - 8 or better average during ownership of B2C
Served as sole PM for all production development teams, ranging from 6- 10 engineers across teams.

Whole Foods Market Inc

Austin, Texas

10.2018 - 03.2020

Led Agile transformation within product development organization, working across multiple lines of business and hundreds of team members
Relentless prioritization in product backlog - value vs effort, urgency and severity of issues, and coordination between large key stakeholder team - continuously seeking and achieving alignment in a large multifaceted organization
Worked with cross functional teams to initiate $15 an hour minimum wage increase project across 90,000 WFM employees - coordinated with leaders across the country to manage implementation with little impact or interruption to Team Member pay.

Sears Holdings Company

Round Rock, Texas

10.2013 - 10.2018

Managed knowledge author team and managers – supporting nationwide parts service business
Key leader in company effort to create content in support of truck roll reduction project that saved the company 30 million of dollars in first time truck roll costs.
identified and prioritized technician and service call data to classify highest opportunity service calls for first time, over the phone resolution and first time truck roll success.

DMI/ADP/CDK Global

Austin, TX

07.2007 - 10.2013

Created knowledge system to implement Client Health Reports for all DMI accounts. Worked with Database Administration team to develop reporting structure based on internal data that allowed for all Operational Managers to access metrics and performance trending for internal and external analysis
Manage high performance team of 6 associates supporting 14 implementations of 8 different data products. Managed account and margin performance on as many as 21 accounts
Extensive experience managing call center/technical support team responsible for data collection, data quality, data consistency and reporting for multiple data products
Managed 20+ support associates and operations, associate’s performance, training, efficiency, growth and development, progressive discipline, interviewing, hiring, termination, account placement, next-generation leadership initiatives, succession

TalentGenius

Austin, TX

08.2022 - 04.2023

Partnered with CTO to develop and drive product strategy
Partnered with executive leadership, marketing, and development teams to convert company objectives, and existing problems into user stories, and clear requirements for development team.
Led free form Kanban model with development team that increased quality and velocity of development team.
Built and Released B2C platform and State of Cloud Development Survey