Sonny Bihl
Product Manager
Spicewood,TX
Summary
Strategic Goal-oriented product expert with natural talents in developing and implementing successful strategies, leading/building teams, delivering high value products and strengthening customer engagement. Hardworking, performance-oriented leader prepared to bring diverse experience and take on a position with opportunity to make lasting impact on company and customer success.
Overview
16
16
years of professional experience
Work History
Product Manager
OnlineMedEd
Austin, Texas
03.2020 - 08.2022
- Built/Delivered/Owned key B2B website, with insightful student metrics, contract and license management, and faculty administrative tools - supporting 60+ institutions and their students
- Implemented international payment support on B2C platform resulting in 10% increase in international transactions within first quarter release
- Managed NPS score for B2C platform - 8 or better average during ownership of B2C
- Served as sole PM for all production development teams, ranging from 6- 10 engineers across teams.
Sr Product Owner
Whole Foods Market Inc
Austin, Texas
10.2018 - 03.2020
- Led Agile transformation within product development organization, working across multiple lines of business and hundreds of team members
- Relentless prioritization in product backlog - value vs effort, urgency and severity of issues, and coordination between large key stakeholder team - continuously seeking and achieving alignment in a large multifaceted organization
- Worked with cross functional teams to initiate $15 an hour minimum wage increase project across 90,000 WFM employees - coordinated with leaders across the country to manage implementation with little impact or interruption to Team Member pay.
Manager Product Knowledge Group
Sears Holdings Company
Round Rock, Texas
10.2013 - 10.2018
- Managed knowledge author team and managers – supporting nationwide parts service business
- Key leader in company effort to create content in support of truck roll reduction project that saved the company 30 million of dollars in first time truck roll costs.
- identified and prioritized technician and service call data to classify highest opportunity service calls for first time, over the phone resolution and first time truck roll success.
Account Operations Manager
DMI/ADP/CDK Global
Austin, TX
07.2007 - 10.2013
- Created knowledge system to implement Client Health Reports for all DMI accounts. Worked with Database Administration team to develop reporting structure based on internal data that allowed for all Operational Managers to access metrics and performance trending for internal and external analysis
- Manage high performance team of 6 associates supporting 14 implementations of 8 different data products. Managed account and margin performance on as many as 21 accounts
- Extensive experience managing call center/technical support team responsible for data collection, data quality, data consistency and reporting for multiple data products
- Managed 20+ support associates and operations, associate’s performance, training, efficiency, growth and development, progressive discipline, interviewing, hiring, termination, account placement, next-generation leadership initiatives, succession
Product Manager
TalentGenius
Austin, TX
08.2022 - 04.2023
- Partnered with CTO to develop and drive product strategy
- Partnered with executive leadership, marketing, and development teams to convert company objectives, and existing problems into user stories, and clear requirements for development team.
- Led free form Kanban model with development team that increased quality and velocity of development team.
- Built and Released B2C platform and State of Cloud Development Survey
Skills
Product Management, Product Lifecycle, Agile
Experienced leader with years of experience managing teams and products in diverse environments, company size and goalsStaff Management, Building High Performing Teams
Experience in E-Commerce, Ed Tech, Retail and more