Sonny Esparza
Baldwin Park,CA
Summary
Dynamic Roadside Assistance Technician at Airport Mobil Towing, adept at enhancing customer satisfaction through proactive vehicle assessments and emergency repairs. Skilled in vehicle diagnostics and teamwork, I train new employees in safe practices, ensuring optimal roadside operations and safety compliance. Committed to delivering timely solutions in high-pressure environments.
Overview
19
19
years of professional experience
Work History
Roadside Assistance Technician
Airport Mobil Towing
07.2020 - Current
- Primarily Tesla roadside for the greater San Gabriel valley
- I also train all new employees the proper and safe way to interact with electric vehicles especially when it comes to jump starting and disconnecting vehicles from live existing charging ports
- I train new employees how to properly recover vehicles on the highway and from the side of the embankments on the freeway working alongside with the highway patrol and fire department.
- Prevented potential future breakdowns with proactive maintenance recommendations based on vehicle assessment findings.
- KeyPressured work environment adaptability, swiftly shifting between multiple tasks without sacrificing attention to detail or customer satisfaction.
- Managed inventory of tools and equipment within the service truck, maintaining optimal functionality for efficient roadside assistance operations.
- Enhanced customer satisfaction by promptly responding to roadside assistance requests and providing timely solutions.
- My primary goal is to make sure that the technicians I train as well as the customers they provide service to are kept out of harm's Way at all times.
Diver / Tender
Cal Dive International Inc.
08.2006 - 12.2011
- Rigging and crane operations topside as well as underwater
- Maintaining all personal dive gear with a very close examination of all tools and gear prior to going into the water or before going under pressure in a hyperbaric chamber
- Ensuring that all personnel on my shift with less than 6 months experience offshore or thoroughly instructed the process of moving about the vessel safely while overhead crane operations are underway
- Maintaining a thorough inspection of hyperbaric equipment as well as secondary emergency gases in the event of diver losing air
- Ensuring that every day began with a thorough safety meeting of what was to be expected and what new changes were made throughout the night
- Maintained accurate dive logs for regulatory compliance and operational efficiency.
- Used power and hand tools to remove objects obstructing marine railways and strainers with safety and accuracy.
- Recovered lost items and performed salvage operations in challenging underwater conditions.
- Conducted detailed underwater inspections for structural integrity and potential hazards.
- Ensuring that everybody on my dive team is thoroughly updated with the lockout tagout procedure that is usually ongoing daily
Education
Certified Diver - Underwater Welding
National Polytechnic College of Oceaneering
Wilmington, CA08.2006
High School Diploma - Generals
Gladstone High School
Covina, CA06.1991
Skills
- Customer service
- Safe driving practice
- Vehicle diagnostics
- Incident documentation
- Mechanical troubleshooting
- Emergency repairs
- Roadside assistance
- Flatbed towing
- Road safety awareness
- Mechanical first aid
- Winching services
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Team player
Accomplishments
In 2022 I completed the LA Marathon
Timeline
Roadside Assistance Technician
Airport Mobil Towing
07.2020 - Current
Diver / Tender
Cal Dive International Inc.
08.2006 - 12.2011
Certified Diver - Underwater Welding
National Polytechnic College of Oceaneering
High School Diploma - Generals
Gladstone High School
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