Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonny Firestone

Leadville

Summary

Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.

Overview

38
38
years of professional experience

Work History

Housekeeping and Laundry Attendant

The Timberline
03.2022 - 03.2024
  • Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
  • Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
  • Reduced laundry expenses by effectively managing linen inventory and ensuring proper usage of supplies.
  • Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
  • Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
  • Increased guest satisfaction scores with meticulous attention to detail in room preparation and presentation.
  • Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.

Front Desk Agent

Choice Hotels
10.2021 - 02.2022
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.

Business Owner

Fire & Stone Antiques
06.2000 - 06.2008
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Expanded market reach with targeted marketing campaigns and strategic partnerships.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Established strong customer relationships through excellent communication and attentive service.
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.

Accounting Manager

Gadsden Scaffold Co
06.1999 - 06.2000
  • Enhanced financial accuracy by implementing streamlined accounting processes and procedures.
  • Achieved timely financial reporting through diligent preparation and analysis of monthly, quarterly, and annual reports.
  • Reduced discrepancies in financial data with thorough account reconciliations and adjustments.
  • Managed successful audits by collaborating effectively with internal and external auditors.
  • Optimized cash flow management through careful analysis of accounts receivable, accounts payable, inventory levels, and working capital requirements.
  • Streamlined month-end closing procedures resulting in reduced processing time without compromising accuracy or completeness of the reports generated.
  • Managed banking reconciliations and monthly balance sheet statements.
  • Managed journal entries, collection efforts, reconciliations, and payroll processing.
  • Generated monthly and quarterly financial statements for executive review.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Created and maintained financial databases for data entry, tracking and reporting.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Supported financial director with special projects and additional job duties.

Retail Sales

Macy's, Sears, Pizitz
09.1986 - 01.1990
  • Trained associates on product specifications, merchandising, counter organization and retail sales.
  • Promoted store-exclusive products to increase retail sales.
  • Promoted salon-exclusive products to increase retail sales.
  • Informed guests of appropriate products available to increase retail sales.
  • Tagged and prepared new merchandise for retail sales.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Greeted customers entering store and responded promptly to customer needs.

Education

Associate of Science - Business Administration

Gadsden Business College
Rainbow City, AL

Associate of Science - Computer Science

GSCC
Gadsden, AL

Skills

  • Window Washing
  • Room Inspections
  • Waste disposal
  • Cleaning techniques
  • Mopping and sweeping
  • Chemical Handling
  • Laundry expertise
  • Polishing Furniture
  • Ironing Proficiency
  • Guest Relations
  • Ordering cleaning supplies
  • Maintenance Coordination
  • Supply Replenishment
  • Folding clean laundry
  • Residential Cleaning
  • Customer Service

Timeline

Housekeeping and Laundry Attendant

The Timberline
03.2022 - 03.2024

Front Desk Agent

Choice Hotels
10.2021 - 02.2022

Business Owner

Fire & Stone Antiques
06.2000 - 06.2008

Accounting Manager

Gadsden Scaffold Co
06.1999 - 06.2000

Retail Sales

Macy's, Sears, Pizitz
09.1986 - 01.1990

Associate of Science - Business Administration

Gadsden Business College

Associate of Science - Computer Science

GSCC

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Sonny Firestone