Sonny Gomez
Des Moines
Summary
Experienced manager with over 5 years of proven success in effectively managing and leading teams within the retail industry. Recognized for keen attention to detail, self-motivation, and adept problem-solving abilities. Demonstrated expertise in developing innovative strategies to boost sales and ensure top-notch customer service. Eager to apply skills and experience to drive organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
The Apothecary Dispensary
Des Moines, IA
04.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Completed routine store inventories.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payment or discounts on bulk purchases.
Community Office Manager
Elevate Living
West Des Moines, IA
11.2023 - 04.2024
- Work alongside Affordable Housing authorities to help perspectives into homes
- Performed Housing inspection with local city inspectors to insure housing is up to code
- Effective in written and verbal communication to team, residents and vendors
- Uses Yardi to keep accurate information about residents, see updated ledgers, put accounts on notice and keep applications
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Store Manager
Daily Thread
Des Moines, IA
02.2023 - 10.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Store Manager
Journeys
Des Moines, IA
11.2019 - 02.2023
- Conducted quarterly reviews with staff to identify areas for improvement and acknowledge strengths.
- Networked in mall to find potential store candidates
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
Assistant Manager
Claire's
Des Moines, IA
10.2019 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Shift Leader
Walgreens Boots Alliance
Urbandale, IA
12.2018 - 10.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Education
High School Diploma -
San Bernardino High School
San Bernardino, CA05.2017
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Customer service management
- Training and mentoring
- Store opening and closing
- Inventory management
- Store merchandising
- Shift scheduling
- Employee training
- Recruitment and hiring
- POS systems
Accomplishments
- Achieved the 2 national store ranking within 2 years for conversion.
- Exceeded monthly store sales goals 8 months in a row.
- Managed a store that exceeded company expectations in every category during the four quarter.
- Increased sales by 55% by coaching staff on new selling standards.
- Supervised team of 12 staff members.
Certification
Driver's License
Top store for increase over plan FY21
Managed a successful team at Journeys leading to Top increase over plan for FY21. Through rigorous training, a focus on customer satisfaction and staff collaboration; the store was able to make 157k over plan.
Timeline
Store Manager
The Apothecary Dispensary
04.2024 - Current
Community Office Manager
Elevate Living
11.2023 - 04.2024
Store Manager
Daily Thread
02.2023 - 10.2023
Store Manager
Journeys
11.2019 - 02.2023
Assistant Manager
Claire's
10.2019 - 12.2019
Shift Leader
Walgreens Boots Alliance
12.2018 - 10.2019
High School Diploma -
San Bernardino High School