Sonny Gomez
Des Moines
Summary
Experienced manager with over 5 years of proven success in effectively managing and leading teams within the retail industry. Recognized for keen attention to detail, self-motivation, and adept problem-solving abilities. Demonstrated expertise in developing innovative strategies to boost sales and ensure top-notch customer service. Eager to apply skills and experience to drive organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
The Apothecary Dispensary
04.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Completed routine store inventories.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payment or discounts on bulk purchases.
Community Office Manager
Elevate Living
11.2023 - 04.2024
- Work alongside Affordable Housing authorities to help perspectives into homes
- Performed Housing inspection with local city inspectors to insure housing is up to code
- Effective in written and verbal communication to team, residents and vendors
- Uses Yardi to keep accurate information about residents, see updated ledgers, put accounts on notice and keep applications
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Store Manager
Daily Thread
02.2023 - 10.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Store Manager
Journeys
11.2019 - 02.2023
- Conducted quarterly reviews with staff to identify areas for improvement and acknowledge strengths.
- Networked in mall to find potential store candidates
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
Assistant Manager
Claire's
10.2019 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Shift Leader
Walgreens Boots Alliance
12.2018 - 10.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Education
High School Diploma -
San Bernardino High School
San Bernardino, CA05.2017
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Customer service management
- Training and mentoring
- Store opening and closing
- Inventory management
- Store merchandising
- Shift scheduling
- Employee training
- Recruitment and hiring
- POS systems
Accomplishments
- Achieved the 2 national store ranking within 2 years for conversion.
- Exceeded monthly store sales goals 8 months in a row.
- Managed a store that exceeded company expectations in every category during the four quarter.
- Increased sales by 55% by coaching staff on new selling standards.
- Supervised team of 12 staff members.
Certification
Driver's License
Top store for increase over plan FY21
Managed a successful team at Journeys leading to Top increase over plan for FY21. Through rigorous training, a focus on customer satisfaction and staff collaboration; the store was able to make 157k over plan.
Timeline
Store Manager
The Apothecary Dispensary
04.2024 - Current
Community Office Manager
Elevate Living
11.2023 - 04.2024
Store Manager
Daily Thread
02.2023 - 10.2023
Store Manager
Journeys
11.2019 - 02.2023
Assistant Manager
Claire's
10.2019 - 12.2019
Shift Leader
Walgreens Boots Alliance
12.2018 - 10.2019
High School Diploma -
San Bernardino High School
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