Summary
Overview
Work History
Skills
Timeline
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Sonny Henderson

Batavia,IL

Summary

Highly motivated and accomplished IT professional with extensive experience in the technology and healthcare industries, seeking the position of Manager of IT Infrastructure. Committed to delivering exceptional results, driving business growth, and providing excellent leadership to achieve strategic objectives. Adept at managing cross-functional teams, developing client and vendor relationships, and optimizing operational efficiency. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Information Technology.

Overview

13
13
years of professional experience

Work History

Managing Director

GSD Technologies
02.2021 - Current
  • Led transformative initiatives to enhance business performance and optimize resource allocation.
  • Cultivated lasting client relationships, increasing total monthly recurring revenue by over 30% through effective issue resolution and dynamic communication.
  • Nurtured collaborative and inclusive work culture to boost team morale and communication.
  • Spearheaded process improvements, shaping organizational culture, streamlining procedures, and fostering company growth.
  • Documented processes and created Standard Operating Procedures (SOPs).
  • Conducted statistical analyses to inform operational decisions and future projections.
  • Prepared and reviewed annual budgets with stakeholders.
  • Negotiated service contracts and achieved significant improvements.

Senior Systems Engineer

Provinet Solutions
08.2014 - 02.2021
  • Acted as VCIO and dedicated engineer for client with 500+ users, 30+ servers, and 30+ sites
  • Managed and led multiple projects, including integration of email parsing systems into ticketing system.
  • Played key role in migrating large clients from shared environments to newly virtualized systems, hosting domain, file, mail, application, and Citrix services.
  • Assisted in developing and creating Standard Operating Procedures (SOPs) for engineering processes.
  • Collaborated on implementation and modification of RRM platform Connectwise Automate for remote monitoring and management.
  • Accurately estimated project scopes, including labor hours and material costs.
  • Consulted with clients to identify their needs and proposed suitable software and hardware solutions.
  • Conducted root cause analysis to resolve production issues effectively.
  • Automated tasks to reduce labor costs and enhance operational efficiency.
  • Planned and executed networking and server changes to align with client budgets and requirements.
  • Worked closely with customers, internal staff, and stakeholders to plan, implement, and integrate system-oriented projects.
  • Conducted equipment inspections, assessed functionality, and optimized control systems.
  • Collaborated with engineering team members to determine system loads and develop improvement plans.
  • Regularly updated customers on project progress, collected feedback at different stages, and addressed concerns directly.

Systems Administrator/System Engineer

Networks Consulting Resources
08.2010 - 08.2014
  • Rapidly advanced to systems administrator, responsible for installation, maintenance, and support of various client environments.
  • Collaborated on multiple projects aimed at enhancing client systems and network infrastructure.
  • Assisted in creating and implementing Standard Operating Procedures for Net Works Consulting and its clients.
  • Led Citrix transition project, allowing for seamless migration from Citrix Presentation Server to Citrix Zenapp, resulting in zero downtime for clients.
  • Resolved various issues by implementing best practices in system log analysis, backups, network management (WAN/LAN), user account/permissions management, and systems/software auditing.
  • Contributed to development and implementation of remote monitoring and management software.
  • Took lead in implementing inventory control measures to replenish and maintain IT equipment, supplies, tools, and replacement parts.

Skills

  • Budget Development
  • Business Administration
  • Staff Management
  • Team Collaboration
  • Cloud Services
  • Complex Project Delivery
  • Process Creation and Management
  • Network Security
  • Windows Server Management
  • Design and Implementation

Timeline

Managing Director

GSD Technologies
02.2021 - Current

Senior Systems Engineer

Provinet Solutions
08.2014 - 02.2021

Systems Administrator/System Engineer

Networks Consulting Resources
08.2010 - 08.2014

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Sonny Henderson