Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sonny Jenkins

Chesapeake,VA

Summary

Goal-driven professional offering over 19 years of success as Service Manager communicative and team player oriented with skills in coaching, task delegation and Hands on Esperance

Overview

16
16
years of professional experience
1
1
Certification

Work History

Service Manager

BONAVENTURE
Norfolk, VA
07.2018 - 06.2020
  • Collaborated with customers to discuss service needs and offer available solutions.
  • Enforced adherence to customer service standards to foster satisfaction and retention.
  • Resolved order discrepancies through research and communication to keep inventory properly stocked and alleviate possible backordered items.
  • Monitored budgets for service department and informed property manager of variances.
  • Forecasted goals and objectives for department and monitored employees' task progression for adherence to deadlines.
  • Improved customer satisfaction rates by listening to complaints and finding appropriate ways to solve problems.
  • Delivered continuous mentoring techs to improve skills and potential.
  • Pitched in to complete units and completion of work orders during peak periods or employee absences.
  • Created written plans and obtained customer consent to proceed.
  • Ensured that telephone and data lines functioned properly.
  • Monitored functionality of telephone and data lines.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Praised employees for great work efforts and continuously delivered positive reinforcement and constructive criticism.

Maintenance Engineer

Divers Property Mangement Corp.
Norfolk, VA
03.2016 - 06.2018
  • Dismantled equipment to access, remove and replace defective parts to maintain operability.
  • Fixed building systems and structural components using professional finishes.
  • Calibrated devices to optimize performance and maintain longevity of equipment. VAVs, VFD,s vav Thermostats booster pumps
  • Maintained performance by cleaning and lubricating components such as vav,s and vfd,s DDC system filters chillers chiller circulation pump, pulleys
  • Diagnosed and repaired mechanical machinery issues.
  • Contacted vendors to as certain and procure necessary equipment and tools needed to successfully complete jobs.
  • Adjusted and repaired minor issues for chiller equipment and boiler systems.

Service Manager

WayPoint at Lynnhaven
Virginia Beach, VA
02.2013 - 06.2016
  • Defined department objectives and monitored performance.
  • Enforced adherence to customer service standards to foster satisfaction and retention.
  • Hired, trained, developed and monitored performance of service department staff.
  • Collaborated with customers to discuss service needs and offer available solutions.
  • Resolved order discrepancies through research and Commuacation to keep inventory properly stocked and alleviate possible backordered items.
  • Forecasted goals and objectives for department and monitored employees' task progression for adherence to deadlines.
  • Improved customer satisfaction rates by listening to complaints and finding appropriate ways to solve problems.
  • Prioritized and delegated daily work tasks to techs to meet anticipated project goals.

Maintenance Mechanic

Norfolk Redevelopment and Housing Authority
Norfolk, VA
06.2010 - 05.2013
  • Operated hand and power tools to complete repairs.
  • Dismantled equipment to access, remove and replace defective parts to maintain operability.
  • Oversaw onsite safety compliance to safety regulations and OSHA standards.
  • Repaired and replaced worn and defective parts.
  • Interpreted drawings and schematics to pinpoint sources of mechanical issues.
  • Diagnosed and repaired mechanical machinery issues.
  • Fixed building systems and structural components using professional finishes.
  • Secured all doors and windows after hours to prevent theft and trespassers.
  • Performed routine checks on machines and identified any possible problems.
  • Provided top quality control to eliminate maintenance downtime.
  • Contacted vendors to ascertain and procure necessary equipment and tools needed to successfully complete jobs.
  • Inventoried machine parts and equipment.
  • Inspected, repaired and maintained lighting and electrical systems, air conditioning equipment and plumbing system components.
  • Installed, repaired and maintained equipment.
  • Studied repair and use manuals to ensure correct maintenance.
  • Cleaned units and common areas and disposed of debris and trash to keep walkways clear for personnel and visitors.
  • Inspected machines before and after use to ensure performance.
  • Placed trash, yard clippings and other types of debris in proper receptacles to keep grounds neat and manicured.
  • Observed and maintained KPIs, including property cleanliness and preventative maintenance schedules to ensure on-time, under-budget project completion.
  • Cleaned restrooms using ammonia and other chemicals to minimize spread of germs.
  • Repaired leaking faucets, clogged toilets and other equipment to keep bathrooms fully functional.
  • Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.

Maintenance Supervisor

RiversdeTerrace apt.
Norfolk, VA
01.2004 - 12.2009
  • Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
  • Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
  • Monitored maintenance scheduling and reported maintenance team information to management.
  • Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
  • Mowed and trimmed lawns, using mowers and hand-powered trimmers, cleared debris from the grounds.
  • Diagnosed and repaired mechanical machinery issues.
  • Oversaw onsite safety compliance to safety regulations and OSHA standards.
  • Actualized strategic plans and managed equipment, lifecycles and processes.
  • Repaired and replaced Hvac system appliances dry wall plumbing electrical fixtures
  • Minimized costs by working and negotiating with multiple suppliers.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects for 230 units and 3 tech
  • Clean units and common area and disposed of debris and trash to keep walkways clear for personnel and visitors.
  • Secured all doors and windows after hours to prevent theft and trespassers.
  • Placed trash, yard clippings and other types of debris in proper receptacles to keep grounds neat and manicured.
  • Contacted vendors to ascertain and procure necessary equipment and tools needed to successfully complete jobs.
  • Managed team of employees, daily progress reports and overall project planning.
  • Safely and efficiently finished repairs while supporting team members with tasks.

Education

H-VAC

Tidewater Community College
Portsmouth, VA
02.1989

Skills

  • Facilities maintenance
  • Resource allocation
  • Safety protocols
  • Vendor relationship management
  • Employee performance evaluation
  • Inventory monitoring
  • Time management
  • Entry management
  • Relationship Development
  • Acccounts Receivable
  • Customer Service
  • Boiler room monitoring
  • Supervision
  • First Aid/CPR
  • Equipment Operation
  • CCTV
  • Billing Adjustments
  • Problem Resolution
  • Stock Rotation
  • Bills of Lading
  • Budgets
  • Forklift Operation
  • Inventory Management
  • Communications
  • Security systems
  • Product Pick
  • Organization
  • Operational Improvement

Accomplishments

  • Recognized consistently for working in a safe, efficient and accurate manner.
  • Improved team productivity by training and mentoring 4 new employees.

Certification

  • First Aid/CPR
  • H-VAC
  • COP
  • Fair Housing
  • OSHA
  • Natural Gas

Timeline

Service Manager

BONAVENTURE
07.2018 - 06.2020

Maintenance Engineer

Divers Property Mangement Corp.
03.2016 - 06.2018

Service Manager

WayPoint at Lynnhaven
02.2013 - 06.2016

Maintenance Mechanic

Norfolk Redevelopment and Housing Authority
06.2010 - 05.2013

Maintenance Supervisor

RiversdeTerrace apt.
01.2004 - 12.2009

H-VAC

Tidewater Community College

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