Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Sonny Martinez

Needville

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Server

Parry's Pizzeria
11.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Bartender
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Server Assistant

Texas Roadhouse Restaurant
03.2019 - 11.2024
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Supported fast table turnover by taking customer orders and payments accurately and efficiently.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
  • Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
  • Bartender
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Experience working in a fast-paced environment while maintaining a positive and welcome atmosphere for the customers.

Head Barback

The Post Oak Hotel
12.2022 - 03.2024
  • Reduced beverage waste by implementing proper pouring techniques and training new staff members.
  • Contributed to increased sales by suggesting upselling opportunities to bartenders based on customer selections.
  • Demonstrated excellent multitasking abilities, balancing multiple responsibilities simultaneously while maintaining attention to detail in a fast-paced setting.
  • Streamlined bar operations by effectively managing inventory levels and placing orders as needed.
  • Maintained a clean and organized workspace, adhering to health and safety regulations for the benefit of staff and patrons.
  • Provided exceptional customer service by engaging with guests when appropriate, contributing to an enjoyable atmosphere at the establishment.
  • Collaborated with bartenders to ensure timely drink preparation and delivery for optimal guest experience.
  • Checked ID cards and verified bar guests were of legal age.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Restocked ice, condiments, and snacks.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Greeted customers and provided friendly, knowledgeable service.
  • Banquet Hall Server
  • Collaborated with the culinary team to ensure dietary restrictions and special requests were met, resulting in positive guest feedback.
  • Coordinated closely with event coordinators from various departments including catering managers housekeeping staff and audio-visual technicians ensuring seamless integration of all aspects of the event.
  • Maintained cleanliness of banquet hall throughout events, ensuring a professional and appealing atmosphere for guests.
  • Ensured timely and accurate delivery of meals, contributing to a smooth event experience.
  • Developed strong knowledge of menu offerings, enabling accurate recommendations tailored to each guest''s preferences.
  • Provided excellent customer service by attentively listening to guests'' needs and promptly addressing their concerns.
  • Assisted in setup and breakdown of events, maintaining an organized and efficient work environment.
  • Managed inventory before and after each event, ensuring adequate supplies were available for all functions.
  • Set up banquet tables and chairs based on event requirements.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Arranged linens and table settings according to seating plan and event theme.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.

Education

Associate of Science -

Wharton County Junior College
Wharton, TX
12-2023

High School Diploma -

Needville High School
Needville, TX
05-2019

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Languages

Spanish
Limited Working

Interests

  • Video Gaming
  • Web Development and Design
  • Tech enthusiast, passionate about exploring the latest advancements and innovations

Timeline

Server

Parry's Pizzeria
11.2024 - Current

Head Barback

The Post Oak Hotel
12.2022 - 03.2024

Server Assistant

Texas Roadhouse Restaurant
03.2019 - 11.2024

Associate of Science -

Wharton County Junior College

High School Diploma -

Needville High School

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Sonny Martinez