Sonny Martinez
San Antonio,TX
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Tree Arborist
24/7 Tree Service
San Antonio, TX
06.2025 - Current
- Conducted tree health assessments to determine maintenance needs and treatment plans.
- Operated chainsaws, power pruners, and aerial lifts for efficient tree removal and pruning tasks.
- Provided guidance on proper tree care techniques to clients for long-term plant health.
- Supervised team members during complex tree operations to ensure safety and quality standards.
Auto Insurance Claims Adjuster
Claims Assist Solutions
San Antonio, TX
03.2023 - 06.2025
- Managed caseload of diverse insurance claims across various lines of business such as auto, property, or workers' compensation.
- Provided exceptional customer service by keeping policyholders informed about their claim status throughout entire process.
- Familiar with Collision Estimating Software; CCC One
- Communicated regularly with policyholders, claimants, attorneys, and other involved parties throughout claims process.
- Negotiated settlements with policyholders or claimants within approved authority limits.
Warehouse Clerk
Hudson Group
San Antonio, Texas
04.2022 - 03.2023
- Staged merchandise by department, marked appropriately for placement in facility and delivered merchandise to different destinations.
- Maintained accurate tracking system covering shipping and receiving transactions.
- Inspected all items for damage or defects before shipping to customers.
- Maintained high level of knowledge regarding current promotions, discounts, or special offers available.
Digital Content Moderator
TaskUs
San Antonio, TX
01.2019 - 04.2022
- Was responsible for maintaining the companies' integrity.
- Adapted quickly to changing policies and procedures as needed within organization.
- Uphold confidentiality when handling sensitive user data during content review processes.
- Verified accuracy of facts, dates, and statistics using standard reference sources.
Line Operator
Toyotetsu TTTX
San Antonio, TX
01.2016 - 12.2019
- Operated machinery to produce high-quality automotive parts efficiently.
- Monitored production lines for safety and quality compliance.
- Trained new operators on equipment usage and safety protocols.
- Implemented process improvements that enhanced production efficiency.
Team Member
Whataburger
San Antonio, TX
06.2012 - 01.2016
- Built and maintained relationships to promote rapport with customers.
- Maintained customer satisfaction with professional management of complex escalated customer concerns.
- Directed team of customer service professionals, monitored work quality, and motivated performance to meet strict targets.
Education
High School -
Harlandale High School
06-2014
Skills
- Complex claims experience
- Negotiation and communication
- Tree identification
- Positive and professional
- Customer service
- Safe food handling
- Cleanliness standards
- Hazardous materials handling
- Sanitation regulations
Certification
Property & Casualty License
Language
English - Native
French - Conversational
Spanish - Conversational
Timeline
Tree Arborist
24/7 Tree Service
06.2025 - Current
Auto Insurance Claims Adjuster
Claims Assist Solutions
03.2023 - 06.2025
Warehouse Clerk
Hudson Group
04.2022 - 03.2023
Digital Content Moderator
TaskUs
01.2019 - 04.2022
Line Operator
Toyotetsu TTTX
01.2016 - 12.2019
Team Member
Whataburger
06.2012 - 01.2016
High School -
Harlandale High School