Sonny Paronda
Staten Island,New York
Summary
Skilled in handling administrative works like data entry, receivables, billing, collection, inventory and quality control. Adept at monitoring accounts and provide action plan for more effective approach to solve problems. Can handle clerical and administrative tasks in a fast-paced work environment. Experience in food handling and customer service. Exceptional interpersonal skills, work flow prioritization and computer literate.
Overview
30
30
years of professional experience
Work History
Dietary Aide
New Vanderbilt Rehab & Care Center
07.2024 - Current
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Conducted inventory checks and placed orders for kitchen supplies, ensuring uninterrupted operations.
- Participated in regular training on food safety and dietary trends, staying ahead in nutritional knowledge.
- Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Portioned and wrapped food to place directly on plates for service to patrons.
Fulfillment Associate
Amazon Fulfillment Center
09.2018 - 09.2023
- Processing work orders and packaging orders for distribution
- Quality check of items recorded in the system vs actual inventory on hand and reporting discrepancies
- Providing solutions to the problems identified during quality check and make necessary corrections to the system and inventory.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Kept work areas neat, clean and free from debris.
Grocery Stocker
Shoprite Richmond Staten Island
04.2016 - 04.2020
- Provide customer with prompt, courteous service and assistance
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries
- Answered customer questions and provided detailed product information.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
- Follow approved procedures for receiving, code dating, prepacking, storing, price marking, scaling restocking products to ensure quality, accuracy, product rotation, and protection.
- Greeted customers and directed to requested products.
- Interacted with guests in friendly and knowledgeable way.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Conducted daily inspections of assigned aisles to identify low-inventory items, initiating prompt restocking actions as necessary.
- Kept work areas neat, clean and free from debris.
Kitchen Aide
Dylan Foods (Maynila Filipino Restaurant)
06.2016 - 12.2016
- Greet and welcomes customers courteously
- Provide customer service
- Assist the Cook on food preparation
- Cleaned and maintained work areas, equipment and utensils.
- Help in food packaging and serve food to the customer
- Help maintain the cleanliness of the kitchen work area.
- Cleaned and organized kitchen stations to promote team efficiency.
- Improved customer satisfaction by assisting in timely food delivery during peak hours.
- Supported chefs by chopping vegetables, preparing ingredients, and assembling dishes for service.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Cleaned and maintained work areas, equipment and utensils.]
Credit and Collection Analyst
Honda Cars Makati Inc
01.1995 - 08.2015
- Responsible for generating reports for Finance Manager and Credit & Collection Dept
- Coordinate with banks officer and sales team for credit approval of clients applying for auto financing
- Responded to customer inquiries and provided detailed account information.
- Analyze monthly receivables and provide action plan for aging accounts
- Maintained accurate records of customer accounts, payments and payment plans.
- Year-end inventory of Honda parts with accounting department
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Invoicing, billing, and collecting receivables.
- Established relationships with customers to encourage payment of delinquent accounts.
- Produced detailed monthly reports for senior management review, highlighting key metrics and trends related to outstanding receivables.
- Successfully resolved disputes through effective negotiation skills, preserving positive client relationships throughout the collections process.
- Increased efficiency in collections, utilizing advanced software tools for tracking and reporting purposes.
- Optimized cash flow management by closely monitoring receivables aging reports and taking prompt action where needed.
- Worked in tandem with sales team, Accounting team and customers to negotiate payments and verify account reconciliations.
- Gathered loan documentation for underwriting.
- Researched billing errors and discrepancies to initiate corrective action.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Bank Intern
Citytrust Banking Corp
05.1994 - 12.1994
- Data Entry, Credit Checking of all auto loans application using credit management application
- Process and coordinate all application status to dealer coordinator.
Education
Bachelor's Degree in Computer Science -
Adamson University
01.1994
High School -
Coto Academy
01.1990
Skills
- Computer literate with extensive software proficiency covering wide variety of applications
- Highly adaptable, mobile, positive, resilient and a risk taker who is open to new ideas
- Results driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation
- Very good written and verbal communication
- Innovative problem solver who can generate workable solutions and resolve complaints
- Resourceful team player who excels at building trusting relationship with customers and colleagues
- Customer Service
- Problem-Solving
- Time Management
- Patient Communication
- Team Collaboration
- Food handling safety
- Relationship Building
Timeline
Dietary Aide
New Vanderbilt Rehab & Care Center
07.2024 - Current
Fulfillment Associate
Amazon Fulfillment Center
09.2018 - 09.2023
Kitchen Aide
Dylan Foods (Maynila Filipino Restaurant)
06.2016 - 12.2016
Grocery Stocker
Shoprite Richmond Staten Island
04.2016 - 04.2020
Credit and Collection Analyst
Honda Cars Makati Inc
01.1995 - 08.2015
Bank Intern
Citytrust Banking Corp
05.1994 - 12.1994
Bachelor's Degree in Computer Science -
Adamson University
High School -
Coto Academy
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