Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
27
27
years of professional experience
1
1
APCO Telecommunications Certificate
1
1
Emergency Medical Dispatch Certification
1
1
Emergency Medical Technician - Intermediate
1
1
ICC Permit Technician Certification
Work History
Associate Planner
Laramie County Planning and Development
11.2023 - Current
Perform professional-level work related to planning and zoning.
Exercise judgment in the interpretation and application of County regulations and codes.
Evaluate, develop, and implement various planning and zoning procedures.
Assist with the review of zoning, variance, conditional use permits, subdivision, design, and other planning-related applications, and building plans for compliance with zoning regulations.
Assist and direct technical staff with special projects, including surveying, data gathering and reporting, analysis, and electronic presentations. Reproduce maps, plats, and photocopies; collect data for use in preparing graphs, charts, and other visual displays.
Provides customer service; answers inquiries and assists the public and other agencies on planning and zoning issues; explains policies, codes, standards, and code enforcement procedures; research customer issues and answers questions within the scope of authority.
Prepare written and graphic reports in a clear, comprehensive, concise, and timely manner on planning matters and elements of the Comprehensive Master Plan.
Conduct technical research; gather, interpret, analyze, and prepare data; make recommendations on special studies; research and draft regulations for review and adoption.
Act as Planning Representative at various meetings.
Develop and update database records.
Assist in the creation and maintenance of a variety of land use databases and statistics, including the use of Geographic Information Systems (GIS).
Assist with the development of weekly, monthly, and annual reports.
Research, prepare, and present information at public meetings and before various boards, commissioners, and groups.
Performs other duties as assigned or required.
Increased efficiency in planning processes by streamlining communication and organization.
Collaborated with team members to develop comprehensive plans for projects, resulting in improved execution and delivery.
Managed successful day-to-day operations of projects by maximizing productivity from available resources.
Permit Technician
Laramie County Planning and Development
04.2021 - Current
Provide general and detailed information regarding applicable governmental regulations and requirements for simple and complex building, zoning, and development permits to customers.
Provide information to the public relating to the status of projects and permits. Issues approval of selected zoning and development permit applications (i.e., minor building additions, pools, fences, and decks)
Work with other building, zoning, development, and planning staff in providing customer service on simple and complex projects, and coordinate with other city departments as needed.
Perform preliminary review of all applications for completeness and accuracy, and determine appropriate fees.
Provide technical assistance and review of basic and complex building, zoning, and development applications and processes.
Assess fees for permit and inspection, managing accounts receivable as directed, and recording and balancing permit-related monetary transactions.
Accesses, enters, and updates computerized plans, checks data entry and tracking systems.
Schedule inspections and coordinate with inspectors and contractors. Coordinate permit approvals and issue Certificate of Occupancy
Coordinate inspections, final approvals with utility companies, and other county departments.
Make new files for all new homes, miscellaneous reports, commercial projects, and County reports.
Prepare a month-end inspection report, other statistical reports, etc.
File field inspection reports and all other related documents. Track permit status.
Receive and respond to complaints of contractors and/or the public, and direct complaints to the correct people or department who may assist them.
Coordinates handouts and information disseminated to the public concerning the building permit process and code enforcement. May compose documents for general instructions.
File plans and permit records in an appropriate manner and retain them for the period required, and ensure they are available as needed.
Maintains manuals and updates resource materials.
Performs field inspections for issuance of Certificates of Occupancy, Certificates of Completion, zoning code violations, minor building permits, and site plan reviews.
Performs other duties as assigned or required.
ICC Permit Technician Certified
Assisted the building department in preparing inspection reports, coordinating scheduling, and providing accurate documentation for each project.
Supported the development of an online permitting system for increased accessibility and user satisfaction.
Expedited urgent permit requests by prioritizing tasks and working closely with colleagues to ensure timely approvals.
Ensured accurate permit issuance by thoroughly reviewing applications and identifying any missing or incomplete information.
Participated in training sessions to stay current on industry trends, best practices, and changes in code requirements.
Communications Officer
Portland Police Department
09.2014 - 03.2015
Perform extensive customer service and communications in a wide range of emergency situations for police, fire, and other local emergency channels.
Answer and expedite a wide range of calls for service with a calm, tactful and professional attitude.
Assist in negotiations on domestic disputes, suicide intervention and hostage situations.
Handle extensive data entry and report updating.
Enter people, articles, boats, guns, etc. into the NCIC system.
Manage administrative messages from the NLETS system.
Maintain and update files for Warrants, Orders of Protection, Guns, Articles, Boats, Currencies, etc.
Utilize and support the Nixle communications system that gives direct intel communications to the public.
Utilize and support the Omnixx system that gives direct access to personal information on contacts/drivers/persons of interest/articles/vehicles/warrants, etc.
Rapid Intervention Team (RIT) which responds to all manner of crisis intervention.
Driver License Specialist
Wyoming Department of Transportation
08.2005 - 03.2014
Administrative Hearings, Record Reviews and Probationary License Issuance.
Compile, review, analyze and process hearing requests that come into our department in a timely fashion for people that need Administrative Hearings to contest their suspension, revocation, cancellation, or denial of their Wyoming state driver’s license.
Ability to review and read Wyoming State Statutes in relation to civil and criminal driver related offenses and other Wyoming State Statutes that bear relevance to support the job.
Create hearing files for the Office of Administrative Hearings for their review of the hearing cases.
Monitor updates to each client’s files.
Record Reviews; process requests for record reviews in a timely fashion for people wanting a probationary license. If approved, review applications and issue a probationary license. Monitor compliance information from alcohol counselors. If non-compliant, cancel probationary license.
Constant review of clients waiting for officer’s arrest information to come in; once the required paperwork is in, requests must be processed in a timely manner. Quality control of files, memos, client correspondence, and license issuance is a must. Must be knowledgeable of Wyoming State Statutes and the Wyoming Department of Transportation’s Rules and Regulations. Must possess the ability to make sound decisions with limited supervision and possess the ability to multitask with efficiency and accuracy.
Telecommunications/Emergency Communications
Pine Bluffs Police Department
07.2004 - 08.2005
Perform customer service and communications for emergent and non-emergent situations for police and fire departments.
Handle report writing, updating and data entry of local law enforcement.
Answer and expedite calls for service with a calm, tactful, professional attitude.
Maintain and monitor police, fire, and maintenance channels for the Town of Pine Bluffs and mutual aid channels for other local agencies.
Telecommunications/Emergency Communications
Cheyenne Police Department
01.2003 - 02.2004
Perform extensive customer service and communications in a wide range of emergency situations for the police department.
Answer and expedite a wide range of calls for service with a calm, tactful, professional attitude.
Assist in negotiations on domestic disputes or suicidal intervention and possible hostage negotiations.
Handle extensive data entry and report updating.
Maintain and file Orders of Protection and Warrants for the City of Cheyenne.
Telecommunications/Emergency Medical Dispatcher/Training/Supervising
Roselle Police Department
03.1998 - 07.2002
Perform extensive customer service and communications in a wide range of emergency situations for police, fire, and other local emergency channels.
Answer and expedite a wide range of calls for service with a calm, tactful and professional attitude.
Assist in negotiations on domestic disputes, suicide intervention and hostage situations.
Handle extensive data entry and report updating.
Assist in training and supervising new employees in all systems and procedures. I developed the training procedures for the Freedom Dictaphone System and trained internal staff and new employees on how to record and disburse all incoming calls and dispatches for court-related purposes.
Earned the Chief’s Achievement Medal for managing and incoming 911 call that coordinated the apprehension of a subject wanted for homicide.
Education
Associate of Science - Psychology
Laramie County Community College
Cheyenne, WY
05.2025
Associate of Science - Health & Wellness
Laramie County Community College
Cheyenne, WY
05.2025
Emergency Medical Technician-Intermediate -
Wilbur Wright Community College
Chicago, IL
08.1997
Skills
Permitting & Regulatory Expertise: Possess strong technical knowledge of the construction process, including specific expertise in permitting and regulatory requirements
Administrative & Organizational Acumen: Meticulous and detail-oriented professional, highly proficient in preparing, submitting, and tracking permit applications, as well as maintaining organized filing systems
Software Proficiency: Skilled in using a variety of software, including Microsoft Office Suite, Google Docs, Excel, SmartGov, and Innoprise
Customer & Interpersonal Relations: Adept at determining and meeting the needs of customers and colleagues with professionalism, while maintaining strong working relationships with administrative personnel
Adaptability & Support: Proven ability to provide support and effectively multitask in fast-paced, high-pressure environments
Compliance monitoring
Land use planning
Risk mitigation
Zoning
Plan development
Teamwork and collaboration
Problem-solving
Time management
Scheduling and coordination
Site inspections
Environmental awareness
Accomplishments
Collaborated with team of 5 in the development of the Laramie County Land Use Regulations re-write of 2025.
Certification
International Code Council, (ICC) Permit Technician Certification, February 2022 - current
Sussex Management Associates, Non-Crisis Communications for Telecommunicator Certificate-October 01, 1998
APCO (Association of Public-Safety Communications Officials) Institute, Basic Telecommunicator Training International Certificate-November 06, 1998
William Rainey Harper College, WordPerfect 8.0 Certificate-December 17, 1998
Criminal Justice Institute, College of Lake County, Basic Matron Search and Seizure Techniques Training Certificate-July 27, 1999
Emergency Medical Dispatch Course, National Academy of Emergency Medical Dispatch, Graduated September 13, 2000
Received the Roselle Police Chiefs Achievement Medal for managing the incoming 911 call that resulted in the apprehension of a subject wanted for homicide, General Order 01-002, Roselle, IL-February 20, 2001
Suburban Law Enforcement Academy, College of DuPage, Microsoft Office 2000 Certificate-March 12, 2002
Cheyenne Police Department, New World Systems Computer Aided Dispatch Training Certificate-January 31, 2003
The State of Wyoming State Fire Marshal’s Office, Department of Fire Prevention and Electrical Safety, Hazardous Materials Awareness Certificate-May 06, 2003
Wyoming Law Enforcement Academy, Public Safety Communications Personnel Basic (62.5 hours) Certificate- May 06, 2003
Wyoming Peace Officer’s Standards and Training (POST) Commission Dispatch Basic Training Certificate-May 13, 2005
State of Wyoming, Division of Criminal Investigations, Law Enforcement Telecommunications Systems Operator Certificate-June 2005
Wyoming Department of Transportation Fraudulent Document Recognition Training Level I, Certificate-April 26, 2006
The 7 Habits of Highly Effective People, Franklin Covey, Certificate-March 23, 2007
The Wyoming Department of Transportation, The Supervisor: Leading Yourself and your Team, Certificate-March 16, 2010
Wyoming Department of Transportation Fraudulent Document Recognition Training Level I and II, Certificate-March 05, 2011
Advanced Microsoft Excel Training, Certificate-June 07, 2013
Timeline
Associate Planner
Laramie County Planning and Development
11.2023 - Current
Permit Technician
Laramie County Planning and Development
04.2021 - Current
Communications Officer
Portland Police Department
09.2014 - 03.2015
Driver License Specialist
Wyoming Department of Transportation
08.2005 - 03.2014
Telecommunications/Emergency Communications
Pine Bluffs Police Department
07.2004 - 08.2005
Telecommunications/Emergency Communications
Cheyenne Police Department
01.2003 - 02.2004
Telecommunications/Emergency Medical Dispatcher/Training/Supervising
Roselle Police Department
03.1998 - 07.2002
Associate of Science - Psychology
Laramie County Community College
Associate of Science - Health & Wellness
Laramie County Community College
Emergency Medical Technician-Intermediate -
Wilbur Wright Community College
Hobbies and Interests
Gardening, activities with my children, caring for and rescuing Great Danes, reading, writing, camping, hiking, paddle boarding, team sports.