Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sonny Rowland

Chandler,AZ

Summary

Seasoned Manager with relevant experience overseeing operations, driving sales, and improving customer service. Strengths include strategic planning, team leadership, problem-solving skills, and a proven ability to increase profitability. Previous roles have resulted in significant improvement in operational efficiency, increased revenue growth, and enhanced staff performance.

Overview

3
3
years of professional experience

Work History

District Manager

One Auto Club DBA Midas, Speedee Auto Repair
Scotsdale, AZ
11.2023 - Current
  • Developed and implemented district-wide sales strategies to boost revenue and market share.
  • Organized promotional events to enhance sales volume across district stores.
  • Monitored market conditions to identify competitive trends and adjust strategies effectively.
  • Analyzed financial data for each store to pinpoint areas for improvement and growth.
  • Provided ongoing coaching for store managers to maximize productivity and profits.
  • Managed all personnel matters, including recruitment, performance reviews, and disciplinary actions.
  • Identified opportunities for process improvement across multiple district locations.
  • Negotiated contracts with suppliers to secure favorable terms for district stores.

General Manager

Midas
Scottsdale, AZ
07.2023 - 11.2023
  • Recruited, trained and supervised new employees.
  • Monitored inventory levels and placed orders to restock shelves.
  • Ensured compliance with safety regulations and company policies.
  • Developed strategies to maximize sales and profitability.
  • Resolved customer complaints in a timely manner.
  • Planned special promotions or discounts based on market trends.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Established customer service standards and monitored staff compliance.
  • Developed relationships with suppliers to negotiate better prices.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Created weekly work schedules for store personnel.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Service Advisor

Midas
Scottsdale , AZ
03.2022 - 07.2023
  • Developed strong relationships with customers by providing exceptional customer service.
  • Reviewed completed service orders to ensure that all work was done correctly, according to shop standards.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Up sold additional products or services when appropriate.
  • Maintained records of customer interactions and transactions.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Prepared invoices for services rendered and collected payments from customers.

Education

Bachelor of Science - Business Administration

Ottawa University
Phoenix, AZ
12-2013

Skills

  • Sales strategy
  • Customer service
  • Process improvement
  • Promotional planning
  • Performance management
  • Conflict resolution
  • Compliance management
  • Relationship management
  • Team development
  • Staffing oversight
  • Business administration

References

References available upon request.

Timeline

District Manager

One Auto Club DBA Midas, Speedee Auto Repair
11.2023 - Current

General Manager

Midas
07.2023 - 11.2023

Service Advisor

Midas
03.2022 - 07.2023

Bachelor of Science - Business Administration

Ottawa University

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