Sonny Stilo
Fort Lauderdale
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Highly efficient crew member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
8
8
years of professional experience
Work History
Server
Westin Fort Lauderdale Beach Resort
01.2024 - 07.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess
Westin Fort Lauderdale Beach Resort
01.2024 - 07.2025
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Bartender
Grupotel Acapulco Playa****
07.2022 - 12.2023
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Waiter
Grupotel Acapulco Playa****
07.2022 - 12.2023
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Trained new servers on restaurant policies and procedures.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Bar Server
Grupotel Acapulco Playa****
07.2022 - 12.2023
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Answered customers' questions, recommended items, and recorded order information.
Server
Pizzeria Santa Chiara
05.2022 - 07.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Dining Room Server
St. Regis*****
12.2021 - 05.2022
- Took orders and delivered food items to residents in main dining room.
Crew Member
McDonald's
10.2021 - 12.2021
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Backed up servers by setting up trays and completing some food deliveries.
Server
Hotel Sporting****
07.2021 - 10.2021
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Server Captain
La Perla Jonica
04.2018 - 09.2021
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Observed servers to provide feedback and coaching in areas requiring improvement.
Server
Lido Caposud
05.2017 - 09.2017
- Bussed and reset tables to keep dining room and work areas clean.
- Processed orders and sent to kitchen employees for preparation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
High School Of Hospitality Management
Italy06.2021
High School Diploma -
Ipssar Pietro D'Abano ( Kitchen Specialization )
Padua, Italy06.2018
Skills
- Guest Satisfaction
- Health Department Regulations
- Hospitality Management
- Communications Strategies
- Allergy Management
- Suggestive Selling
- Safe Work Practices
Languages
Italian
Native or Bilingual
Spanish
Full Professional
English
Professional Working
German
Limited Working
Timeline
Server
Westin Fort Lauderdale Beach Resort
01.2024 - 07.2025
Hostess
Westin Fort Lauderdale Beach Resort
01.2024 - 07.2025
Bartender
Grupotel Acapulco Playa****
07.2022 - 12.2023
Waiter
Grupotel Acapulco Playa****
07.2022 - 12.2023
Bar Server
Grupotel Acapulco Playa****
07.2022 - 12.2023
Server
Pizzeria Santa Chiara
05.2022 - 07.2022
Dining Room Server
St. Regis*****
12.2021 - 05.2022
Crew Member
McDonald's
10.2021 - 12.2021
Server
Hotel Sporting****
07.2021 - 10.2021
Server Captain
La Perla Jonica
04.2018 - 09.2021
Server
Lido Caposud
05.2017 - 09.2017
High School Diploma -
High School Of Hospitality Management
High School Diploma -
Ipssar Pietro D'Abano ( Kitchen Specialization )
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