Sonny Truong

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and try my best not to missed deadlines.
• Oversaw facility maintenance activities to ensure performance of equipments and oversee our employee mental health.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Inspect vehicles for safety and notify to client for any recommendation
• Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
• Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
• Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
• Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
• Streamlined operational processes by implementing efficient workflow management strategies.
• Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
• Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
• Managed daily operations, ensuring smooth workflow and timely completion of tasks.
• Identify which parts is good or not to be installed.

Specialty

• Alignment, custom alignment.
• Brakes - custom brakes, electric brakes, 20 years of braking, I know what the cause by hearing it.
• Suspensions - coilovers, lifted suspension, ball joints, identify what's need to replaced before alignment
• Tires - Mount and dismount, patch, rotation, TPMS Re-program.
• Diagnostic engine - Troubleshoot, but I will assist our team to get the job done.