Hi, I’m
Sondra Hardiman
Jennings,OK
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
12
years of professional experience
3
years of post-secondary education
Work History
Oklahoma State UniversityStillwater, OK
Administrative Support Assistant
07.2019 - Current
Job overview
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Acted as main point-of-contact for department employees, supporting administrative needs and operational tasks efficiently.
- Analyzed student data and presented it to director for enhanced recruitment/retention processes and better understanding of day-to-day proceedings.
- Maintained office calendar for all student services events, informing employees of changes or pertinent information quickly.
- Provided best-in-class support to team of advisors, closely monitoring activity to best meet needs.
- Drafted internal communications for over 27 employees, maintaining high levels of transparency.
- Troubleshot and fixed departmental process hang-ups to maintain swift flow of daily tasks.
- Monitored administrative and purchasing processes to identify areas for improvement and implement plans to streamline and optimize outputs.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Arranged rapid office equipment repair and maintenance with vendors.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Executed record filing system to improve document organization and management.
- Coached new employees on administrative procedures, company policies and performance standards.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Manage team of student workers.
- Routinely monitored and approved payroll.
- Developed standard operating procedures for all administrative employees.
- Coordinated special projects and managed schedules.
- Oversaw departmental projects each year from concept through final delivery.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Identified system needs and designed processes to support business requirements.
Hardiman Farm RescueJennings, United States
Business Owner
06.2014 - Current
Job overview
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Built and deployed operational procedures, training programs and administrative systems to handle needs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Employed prompt decision-making and in-depth research to resolve issues.
- Learned and remained updated on statutory requirements and regulations.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Devised processes to boost long-term business success and increase profit levels.
Sequoyah Enterprises IncorporatedOklahoma City, OK
Residential Services Director of DDS Programs/Program Manager
10.2013 - 05.2015
Job overview
- Strengthened program operations by aligning processes to capitalize on new educational trends.
- Kept institution financially sound by tracking expenses and maintaining detailed records.
- Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
- Consulted with government regulatory and licensing agencies to verify company conformance with applicable standards.
- Managed on-site evaluations, internal audits and quality assurance surveys.
- Developed team communications and information for meetings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Directed staff and managed annual capital budget.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Prepared and recommended long-range plans for development of department personnel.
- Onboarded new employees with training and new hire documentation.
- Approved regular payroll submissions for employees.
- Evaluated report data to proactively adjust and enhance operations.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and client demands.
- Cross-trained existing employees to maximize team agility and performance.
Education
Oklahoma State UniversityStillwater, OK
No Degree from Business Communications
Cleveland High SchoolCleveland, OK
High School Diploma
08.2003 - 05.2006
Tulsa Community CollegeTulsa, OK
No Degree from General Studies
Skills
Process optimization
Meeting minutes
Office administration
Spreadsheet management
Travel coordination
Scheduling
Statistical data gathering
Staff Management
Customer and client relations
Recordkeeping
Policy and procedure modification
Expense reporting
Documentation and reporting
Employee timesheet processing
Letter preparation
Performance improvement
Project Management
Account Reconciliation
Payroll and budgeting
Team Bonding
Quality assurance
65 WPM typing speed
Relationship building
Strategic planning
Time management
Purchase orders organization
Project planning
Employee training and development
Timeline
Administrative Support Assistant
Oklahoma State University
07.2019 - Current
Business Owner
Hardiman Farm Rescue
06.2014 - Current
Residential Services Director of DDS Programs/Program Manager
Sequoyah Enterprises Incorporated
10.2013 - 05.2015
Cleveland High School
High School Diploma
08.2003 - 05.2006
Oklahoma State University
No Degree from Business Communications
Tulsa Community College
No Degree from General Studies