Sono Grewal
San Jose,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining service processes at Instawork, showcasing strong communication and multitasking abilities. Expert in safe food handling and adapting to change, I led a team to boost sales revenue significantly. My approach combines exceptional customer service with effective sales strategies, driving results and fostering client loyalty. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Banquet and Fine Dining Server
Instawork
01.2022 - Current
- Managed high-pressure situations gracefully during peak hours, maintaining composure while serving multiple tables simultaneously.
- Enhanced guest satisfaction by providing attentive and personalized service during banquet events.
- Consistently adhered to strict hygiene standards and health regulations contributing towards a safe environment for both customers and employees.
- Demonstrated thorough knowledge of menu offerings, effectively answering questions and making recommendations to enhance the dining experience.
- Showcased strong multitasking abilities by balancing
- multiple responsibilities such as taking orders, delivering food promptly, clearing tables, and refilling beverages throughout the course of a shift or event.
- Streamlined service processes through effective communication with event managers, chefs, and other staff members involved in executing events successfully. Correctly entered customer information and order into POS system.
Breakfast Server
Hilton Garden Inn Hotel
08.2023 - 04.2024
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Maintained a clean and organized dining area, contributing to a positive guest experience.
- Provided personalized attention to guests'' dietary restrictions, ensuring an enjoyable dining experience for all patrons.
- Enhanced guest satisfaction by providing exceptional service during breakfast hours.
- Implemented effective communication strategies with team members during busy shifts for optimal workflow efficiency.
Brand Ambassador
DRC DEMO LLC
02.2023 - 03.2024
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
Sales Manager
Auto's Wholesale/ Auto 'Force Regency
04.2015 - 12.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Education
No Degree - HVAC Installation And Repair
San Jose City College
San Jose, CA06.2010
High School Diploma -
Adrian Wilcox High School
Santa Clara, CA06.1988
Skills
- Strong Communication Skills
- Efficient multitasking
- Cross-training versatility
- Reliable and punctual
- Exceptional customer service
- Safe Food Handling
- Stress Tolerance
- Adaptable to change
Timeline
Breakfast Server
Hilton Garden Inn Hotel
08.2023 - 04.2024
Brand Ambassador
DRC DEMO LLC
02.2023 - 03.2024
Banquet and Fine Dining Server
Instawork
01.2022 - Current
Sales Manager
Auto's Wholesale/ Auto 'Force Regency
04.2015 - 12.2021
No Degree - HVAC Installation And Repair
San Jose City College
High School Diploma -
Adrian Wilcox High School
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