Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Sonoa Neville

Richmond,KY

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Committed to providing exceptional customer experiences. Proven track record of meeting company needs through consistent and organized practices. Skilled in working under pressure and adapting to new challenges to strengthen organizational brand.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Chef

Aramark
Richmond, KY
01.2024 - Current
  • Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
  • Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
  • Trained new chefs on proper cooking techniques and menu items.
  • Kept up to date with current culinary trends, as well as health and safety regulations.
  • Maintained a clean work environment by adhering to sanitation policies and procedures.
  • Prepared high-quality dishes according to established recipes.
  • Checked quality of raw materials before use.

Customer Experience Specialist

Teleperformance USA
Fort Wayne, IN
11.2020 - 09.2024
  • Provided technical support to customers and troubleshoot their queries.
  • Engaged with customers via phone, email, chat or social media platforms for responding to their inquiries.
  • Analyzed customer feedback and complaints to identify areas of improvement in the customer experience process.
  • Collaborated with other departments such as sales, marketing, product development and finance teams for understanding customer needs better.
  • Performed root cause analysis of any issues reported by customers regarding the product and service they purchased.
  • Maintained records of all interactions with customers in a database system.
  • Provided recommendations on how to improve the quality of service provided to customers.
  • Ensured compliance with relevant regulations governing consumer protection rights.
  • Participated in cross-functional meetings related to enhancing the overall customer experience.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Supported sales team members to drive growth and development.
  • Mentored junior team members and managed employee relationships.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Strengthened customer retention by offering discount options.

Fine Art Mounter

Framebridge
Richmond, KY
08.2022 - 03.2023
  • Measured artwork for proper fit and selected appropriate glass, matting, backing boards. to ensure protection of the art.
  • Assembled frames with precision using various hand tools such as hammers, screwdrivers, and clamps.
  • Installed hardware on frames for hanging purposes.
  • Applied adhesives and glues to secure components of frames.
  • Mounted photographs, prints, posters, paintings, and other artwork into frames with protective mounting techniques.
  • Inspected finished products for quality assurance before packaging them for shipment or delivery to customers.
  • Lifted heavy artwork safely when necessary during the framing process.
  • Organized work area according to safety protocols for efficient workflow.
  • Performed minor repairs on damaged frames such as filling cracks or replacing broken glass pieces.
  • Cleaned all framing equipment regularly after use.
  • Communicated effectively with colleagues regarding progress of projects.
  • Worked collaboratively with team members to complete large-scale custom framing jobs in a timely manner.
  • Stayed up-to-date with current trends in picture framing materials and techniques.
  • Worked alongside entire development team in energetic and creative environment.

Server

Waffle House
Richmond, KY
06.2019 - 10.2020
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided exceptional service to high volume of daily customers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Education

Some College (No Degree) - Nursing

Eastern Kentucky University
Richmond, KY

Some College (No Degree) - Psychology

Kaplan University
Remote

Skills

  • Food safety and sanitation
  • Cooking techniques
  • Verbal and written communication
  • Strong computer skills
  • Strong mathematical skills
  • Customer relations skills
  • Bussing and Serving
  • Traditional fine art skills
  • Teamwork and Professionalism
  • Perform well in high-demand, fast-paced environments
  • Organization and Time Management

Certification

  • Food Handlers Card

Affiliations

  • Actively involved in community outreach with recovery and addictions issues and enjoy volunteering my spare time to help the cause

References

References available upon request.

Timeline

Chef

Aramark
01.2024 - Current

Fine Art Mounter

Framebridge
08.2022 - 03.2023

Customer Experience Specialist

Teleperformance USA
11.2020 - 09.2024

Server

Waffle House
06.2019 - 10.2020

Some College (No Degree) - Nursing

Eastern Kentucky University

Some College (No Degree) - Psychology

Kaplan University

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Sonoa Neville