Sonora Koopman
Seneca Falls,NY
Summary
Proven leader in retail management, adept at enhancing customer satisfaction and loyalty, demonstrated at Jockey Outlet through expert resolution of complaints and meticulous cash handling. Skilled in team leadership and decision-making, I significantly contribute to seamless store operations and positive customer experiences. My background showcases a blend of customer service excellence and efficient money management.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Jockey Outlet
10.2021 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Key Holder
Samsonite
09.2016 - 02.2021
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Key Holder/ Assistant Manager
Merrell
06.2006 - 04.2016
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Sales Associate
Hanesbrands
07.2007 - 03.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
GUESS Factory
07.2003 - 03.2006
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Jockey Outlet
10.2021 - Current
Key Holder
Samsonite
09.2016 - 02.2021
Sales Associate
Hanesbrands
07.2007 - 03.2012
Key Holder/ Assistant Manager
Merrell
06.2006 - 04.2016
Sales Associate
GUESS Factory
07.2003 - 03.2006
Similar Profiles
Marquetha NaderMarquetha Nader
Store Manager at Jockey OutletStore Manager at Jockey Outlet
Shashank Banavara SureshShashank Banavara Suresh
Team leader at The Jockey ClubTeam leader at The Jockey Club
Stanley LauStanley Lau
Strategic Procurement Manager - IT at The Hong Kong Jockey ClubStrategic Procurement Manager - IT at The Hong Kong Jockey Club
Hannah WestonHannah Weston
Restaurant Server at Consentino's Ristorante Inc.Restaurant Server at Consentino's Ristorante Inc.
Karis Brya WalkerKaris Brya Walker
Plant Operator at Ithaca MilkPlant Operator at Ithaca Milk