Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sonseeahray Mason

Philadelphia,PA

Summary

Professional with expertise in electronic health records and appointment management. Proven track record of enhancing patient experiences through meticulous attention to detail and effective problem-solving skills. Committed to optimizing healthcare operations and ensuring efficient service delivery.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Taylor Hospital
Ridley Park, Pennsylvania
11.2022 - 07.2024

Coordinated patient scheduling and managed appointment logistics using electronic health record systems.

Assisted patients with inquiries, providing information on hospital services and procedures.

Handled incoming calls, directing them to appropriate departments and personnel.

Greeted patients upon arrival and guided them to designated areas.

  • Maintained a clean and organized reception area to enhance visitor experience.

COVID-19 Screener

DOCS Health
Philadelphia, Pennsylvania
12.2020 - 02.2022
  • Administered on-site COVID-19 testing to prevent spread and ensure safety.
    Conducted timely phone interviews for lab-confirmed COVID-19 cases to gather epidemiological data.
    Maintained a clean environment to support public health initiatives.
    Assisted clients with inquiries related to COVID-19 testing procedures.

Home Health Aide

Open arms Home Care
Philadelphia, Pennsylvania
08.2020 - 09.2021
  • Assisted clients with daily living activities and personal care tasks.
  • Monitored health condition changes and administered medications as prescribed.
  • Transported clients to and from medical appointments, ensuring timely arrivals.
  • Maintained daily logs and performed errands to support client needs.

Education

High School Diploma -

Community Solutions
Darby, PA
06-2020

Skills

  • Electronic health records management
  • Patient scheduling and logistics
  • Healthcare compliance
  • COVID-19 screening procedures
  • Customer service excellence
  • Team collaboration and support

Certification

Home Health Aid certificate

Timeline

Patient Service Representative

Taylor Hospital
11.2022 - 07.2024

COVID-19 Screener

DOCS Health
12.2020 - 02.2022

Home Health Aide

Open arms Home Care
08.2020 - 09.2021

High School Diploma -

Community Solutions