Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonseearay Miller

Garden City,MI

Summary

Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

23
23
years of professional experience

Work History

Terminal Clerk

Estes Express
11.2022 - 04.2023
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Produced high-quality communications for internal and external use.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.

Warehouse Associate/Customer Service Representative

Sherwin-Williams
08.2020 - 03.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Cross-trained and provided backup support for organizational Up On Stock. Unloading and Loading of Trucks and scamming in fright to Maintaining Accurate counts of inventory.

Customer Service Representative

Home Depot
08.2019 - 08.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Billing/Data Entry Specialist / Dispatching SMS

R N L Carriers
08.2000 - 09.2004
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Maintained files, records and chronologies of entry activities.
  • Managed workflow scheduling, data entry, and accuracy verification for large data projects.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Produced monthly reports with advanced Excel spreadsheet functions.
  • Created and maintained data entry logs to track data entry activities.

Education

High School Diploma -

Oxbow High School
Aplena MI
06.1992

Skills

  • Supply Tracking
  • Microsoft Office
  • Bill of Lading
  • Maintaining Applications
  • Telephone Etiquette
  • Record Sorting and Filing
  • Dispatching SMS
  • Information Inputting
  • Hilo Operator / Shipping and Receiving Clerk
  • Invoice and Manifest Review
  • Package Shipment
  • Customer Satisfaction
  • File and Database Management
  • Production Organization
  • Routing Determination
  • Handheld Scanners
  • Client Correspondence
  • Billing and Invoicing
  • Clerical Support
  • Shipping Method Optimization
  • Basic Bookkeeping
  • Route Deliveries
  • Data Entry and 10-Key
  • Update Records
  • Office Operations

Timeline

Terminal Clerk

Estes Express
11.2022 - 04.2023

Warehouse Associate/Customer Service Representative

Sherwin-Williams
08.2020 - 03.2021

Customer Service Representative

Home Depot
08.2019 - 08.2020

Billing/Data Entry Specialist / Dispatching SMS

R N L Carriers
08.2000 - 09.2004

High School Diploma -

Oxbow High School

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Sonseearay Miller