Sonshyne Clark
Spokane,WA
Summary
Dependable Patient Navigator of 6 years, and 8 years of hands-on experience in Dental Assisting, serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
14
14
years of professional experience
Work History
Oral Health Patient Navigator
Deserving Dental
09.2018 - 09.2024
- Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
- Educated patients on dental insurance plans.
- Coached patients on self-advocacy.
- Assisted patients in scheduling doctor and healthcare appointments.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified patient insurance eligibility and entered patient information into system.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Processed payments in patient ledgers using insurance EOB's, credit cards, and maintaining accurate records of transactions.
- Scheduled and coordinated with multiple facilities for mobile hygiene clinics.
Dental Assistant
Roger V Anderson DDS
10.2016 - 08.2018
- Prepared patient x-rays and images for dentist review.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentist and hygienist by handing appropriate tools and supplies needed for procedures.
- Administrative duties included answering phone calls, scheduling appointments, inputting insurance payments, credit cards, and cash to patient ledgers, janitorial duties such as cleaning and organizing the office space.
- Followed guidelines and procedures for water line testing/cleaning, amalgam disposal etc.
Registered Dental Assistant
Bellevue Dental Care & Implant Center
02.2014 - 06.2015
- Chairside assisting in all aspects and procedures alongside the Dentist and independently.
- Position and duties included digital radiographs, sterilization, charting and treatment planning in EagleSoft, laboratory work, assisting Hygiene, designed single crown restorations with try in and assistance in seating.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Registered Dental Assistant
Redmond Family Cosmetic Dentistry
10.2013 - 01.2014
- Chairside assisting in General Dentistry procedures including composite fillings, crown and bridge with temporary fabrication and seating, digital radiographs, sterilization, laboratory work, exams with charting and treatment planning in Dentrix.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared patient x-rays and images for dentist review.
Registered Dental Assistant
Comfort Dental Care
04.2010 - 10.2013
- Chairside assisting in all aspects and dental procedures in a fast paced setting
- Assisting tasks included general, implant, oral sedation, endodontics, crowns with try in and assistance in seating and temporary fabrication of bridges, impressions and laboratory work, oral surgery, charting and treatment planning with EagleSoft, answered phone calls and scheduled appointments.
- Explained treatment procedures and instructed patients on home care guidelines.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Education
High School Diploma -
Deer Park High School
Deer Park, WA06.2003
Certificate - Dental Assisting
Carrington College
Spokane Valley, WA09.2010
Skills
- Calm and Effective Under Pressure
- Registration and Scheduling, Explaining Policy and Procedures
- Patient Needs Assessment and Referral, Gathering Information from Patients, Patient Care Coordination
- Administrative and Office Support, Claims Handling and Coverage Verification, Insurance Authorizations
- Patient Confidentiality and Data Security, Documenting and Recording Information
- Multitasking Abilities, Technical Troubleshooting
- Equipment Sterilization, OSHA Regulations Knowledge, Inventory Management
- First Aid, BLS Certification, OSHA and Infection Control Training
- Periodontics, Endodontics, Sedation
Timeline
Oral Health Patient Navigator
Deserving Dental
09.2018 - 09.2024
Dental Assistant
Roger V Anderson DDS
10.2016 - 08.2018
Registered Dental Assistant
Bellevue Dental Care & Implant Center
02.2014 - 06.2015
Registered Dental Assistant
Redmond Family Cosmetic Dentistry
10.2013 - 01.2014
Registered Dental Assistant
Comfort Dental Care
04.2010 - 10.2013
High School Diploma -
Deer Park High School
Certificate - Dental Assisting
Carrington College
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