Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Sonte` Everson

Fort Worth,TX

Summary

Seeking to use my strong skills as the Multifaceted Administrative Assistant. I have extensive background in a variety of office administration duties. Work well in high-pressure settings with minimal supervision in both leadership and team roles. Especially effective at fielding phone calls, coordinating with clients and serving as the liaison between different branch offices. I am very Committed and passionate with a focus on professionalism Resourceful Emergency Communications Operator known for high productivity and efficient task completion. Specialize in rapid response coordination, crisis communication techniques, and accurate information dissemination. Excel in critical thinking, problem-solving, and maintaining calm under pressure, ensuring clear and effective emergency support in fast-paced environments. Skilled Emergency Communications Operator with background in high-pressure, fast-paced environments. Experience includes dispatching emergency services, crisis management, and using advanced communication technology. Strong points include quick decision-making skills, ability to handle stressful situations and excellent interpersonal abilities. Previous roles have demonstrated significant impact through improved response times and effective coordination of resources during emergencies. Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Focused 911 dispatcher bringing several years of experience in field. Works well in high-pressure moments to serve diverse needs, capture documentation and guide first responders. Highly skilled Public Safety Telecommunicator with background in efficiently managing emergency response operations. Possess strong ability to quickly assess situations, communicate effectively with diverse individuals, and coordinate with emergency services. Known for maintaining calm under pressure and making impactful decisions that ensure public safety. Have contributed to improving response times and quality of service in previous roles. Resourceful professional in emergency communications, recognized for high productivity and efficient task completion. Skilled in crisis management, rapid response coordination, and clear communication. Excel at prioritizing caller needs, multitasking under pressure, and utilizing empathy and decision-making to navigate challenging situations effectively. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

34
34
years of professional experience
1
1
Certification

Work History

General Manager

Liquor Basket Gratiot Push Art Gallery
Detroit, MI
09.2023 - Current
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Developed service and sales strategies to improve retention and revenue.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Analyzed market trends to inform business decisions and strategies.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Guided management and supervisory staff to promote smooth operations.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Designed sales and service strategies to improve revenue and retention.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Trained employees on duties, policies and procedures.
  • Supervised employees through planning, assignments, and direction.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Created schedules and monitored payroll to remain within budget.
  • Administered employee discipline through verbal and written warnings.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Oversaw product development initiatives from concept through completion stages.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.

Domestic Violence Advocate and Counselor

State Of Texas Counseling And Family
WAXAHACHIE,LEWISVILLE , TX
04.2010 - 08.2023
  • Provide crisis intervention, support, advocacy, information, and referrals for victims of sexual assault and domestic violence
  • Advocates answer crisis calls via personal cell phone or agency cell phone after office hours and on weekends
  • Knowledgeable and sensitive regarding the issues of sexual assault and domestic violence
  • Perform Self Supervised, Administrative and Shift duties
  • Answer personal cell phone or agency cell phone as crisis calls come in through crisis hotline
  • Advocate for and assist victims in contacting agencies and systems such as shelter, law enforcement, medical and social services
  • Document in and out take reports
  • Provide information about option on orders of protection
  • Maintain confidentiality of client
  • Call on-call staff member when receiving call from hospitals about domestic violence/sexual assault
  • Document in and out take reports
  • Attend two in-service trainings a year
  • Take on-call shifts from days, weeks to months
  • Report all activities to the Center Contact director, head advocate, agency or staff when questioning policy/procedure.
  • Utilized evidence-based practices to provide effective interventions for clients.
  • Facilitated group therapy sessions to help clients develop coping skills and improve communication.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Devised and implemented community-based programs to promote mental health awareness.
  • Facilitated peer support groups to help clients connect with others.
  • Administered assessments to identify clients' needs and establish treatment plans.
  • Provided crisis counseling and intervention services to clients in emergency situations.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Educated clients and families on mental health, wellness and recovery topics.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Evaluated clients' social, emotional and psychological needs to create treatment plans.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Implemented community outreach programs to promote mental health awareness.

ASSISTANT SERVICE MANAGER

Central Market HEB
FORT WORTH, TEXAS
03.2016 - 08.2022
  • Listen and show sensitivity to Customers and Partners, concerns
  • Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
  • Mediation of partner concerns/conflicts to achieve a successful and equitable conclusion
  • Resolve issues in a professional and effective manner
  • Assist in maintaining company standards according to Financial and ORT Regulations
  • Tracks / anticipates high-sales times to ensure proper staffing, Ensures Standard Operating
  • Procedure compliance in the service department
  • Monitor and enforce company guidelines and policies
  • Perform and oversee all duties of Checker, Bookkeeping and Customer Service
  • As well as, assist with Business Center transactions as needed
  • Prepare weekly& daily Shift Schedules, as well as Time and Attendance for 70-103 Partners
  • Monitor front-end activity and expedite Customers through instore traffic, when checking out
  • Review and approve financial transactions at cash register and Business Center (i.e.,
  • Bookkeeping overrides, refunds, EBT, etc
  • Provide ongoing communication with staff and management, regarding daily events and concerns that transpire
  • Listen and respond to Partners' concerns and handle issues in professional manner, according to policies
  • Encourage the selling of push items
  • Also recognize Partners and celebrate success
  • Maintained and Organized master resident Index and information files in Master database
  • May assist the Service Manager writing and approving schedules for Service Partners
  • Implemented strategies to increase customer service satisfaction ratings.
  • Developed customer loyalty programs to increase customer satisfaction.
  • Resolved customer complaints in professional and timely manner.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Monitored service staff performance and provided feedback for improvement.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained records of service transactions and customer feedback for future reference.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Trained [Number] less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
  • Guided techs on automotive repair, tool usage, and equipment operation.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Developed written plans and obtained customer consent to proceed.
  • Followed up with customers during and after installations to verify satisfaction.
  • Met with customers to discuss service needs and offer available solutions.
  • Implemented safety protocols designed to protect both customers' property as well as technicians’ wellbeing during repair work.
  • Coordinated with other departments within the organization regarding any changes or updates related to services offered.
  • Developed procedures for documenting customer complaints, tracking resolution efforts, and providing follow-up communication.
  • Provided oversight for staff of technicians, ensuring productivity and quality standards were met.
  • Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
  • Implemented strategies to increase customer loyalty and retention rates.
  • Managed inventory levels for parts used in repairs, ordering new parts as needed.
  • Assigned tasks to technicians based on their skill level and experience.
  • Maintained relationships with vendors to ensure competitive pricing on parts and materials needed for repairs.
  • Monitored technician performance and provided feedback on areas needing improvement.
  • Assisted in developing service strategies and budgets to meet customer satisfaction goals.
  • Identified opportunities for cost savings within the service department while maintaining high quality of services offered.
  • Conducted regular meetings with technicians to discuss progress, performance issues, and customer feedback.
  • Ensured accurate documentation of customer service activities and maintained records of all customer interactions.
  • Developed new processes to improve efficiency and effectiveness of services offered by the organization.
  • Created training plans for new employees entering the service department.
  • Defined department goals and monitored performance to direct and enhance daily operations.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Monitored employee performance through key metrics analysis.
  • Created employee work schedules to keep shifts properly staffed.
  • Guided department employees on changes from management.
  • Hired and trained service department staff to drive performance.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Managed service department budget and investigated and resolved discrepancies.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Motivated and supported employees to maintain low turnover.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
  • Coordinated with sales and marketing teams to develop service offers and promotions.
  • Updated and maintained service records and documentation for compliance and quality assurance.
  • Maintained inventory of parts and supplies, ensuring availability for service tasks.
  • Handled customer complaints and resolved issues promptly to maintain positive relationships.
  • Oversaw daily operations of the service department, including scheduling and workflow management.
  • Conducted regular training sessions for staff on new technologies and customer service best practices.
  • Developed and implemented service protocols to enhance operational efficiency.
  • Implemented customer feedback mechanisms to gather insights and improve service offerings.
  • Established and enforced safety protocols to ensure a safe working environment for all employees.
  • Utilized technology to streamline service operations and improve customer experience.
  • Addressed customer questions and concerns regarding products and services.
  • Prepared and managed the service department budget, optimizing expenses to increase profitability.
  • Facilitated communication between the service department and other company divisions.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Assigned work and monitored performance of project personnel.
  • Delegated work to staff, setting priorities and goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Produced thorough, accurate and timely reports of project activities.

Emergency Communication Supervisor/ Operator

City Of Battle Creek And Calhoun County
Battle Creek, MI
02.1991 - 09.2008
  • Processed emergency calls, prioritizing and documenting them in a precise computer format.
  • Instructed callers on urgent procedures before arrival of emergency services.
  • Directed non-emergency inquiries to appropriate agencies for resolution.
  • Relayed information and coordinated with agencies to address routine issues.
  • Executed public safety communications for high volumes of emergency and non-emergency calls.
  • Operated Telecommunications Device for the Deaf (TDD) to assist diverse callers.
  • Managed dispatch runs to police field personnel efficiently with minimal delays.
  • Trained new operators on systems and workflows to ensure operational readiness.

ADMINISTRATIVE ASSISTANT

MCNEIL EDUCATIONAL FOUNDATION
DALLAS, TEXAS
08.2012 - 10.2014
  • Maintained detailed administrative, secretarial and procedural processes
  • Improving accuracy and 3 efficiency supporting the CEO, director and students who enrolled in the Texas Standard Principal
  • Certificate
  • Standardized department filing system to increase efficiency
  • Send and receive all corresponding letters, documents and files to and from students, program coordinators
  • And organizations.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Performed research to collect and record industry data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Managed department budgets and generated financial reports for management review.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Developed strategies to streamline and improve office procedures.
  • Assisted development and implementation of new administrative procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled office meetings and client appointments for staff teams.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Established administrative work procedures to track staff's daily tasks.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

ADMINISTRATIVE COORDINATOR AND ASSISTANT

CORE CARE LLC
FORT WORTH, TEXAS
02.2009 - 09.2010
  • Responsibilities included cooperating with Medicare, Medicaid and private insurance providers to maintain and resolve all financial, medical and residential files and documents, of each client
  • All in order
  • According to state regulations and standard
  • Coordinate, decorate and make ready current and new homes to Support Home Living, HCS Foster or Companion Care, Residential Support, Personal Care Private Pay Homes
  • Coordinated admission processes and prepared medical records and agreement packets
  • Handled and processed confidential patient information.
  • Performed accounting activities by preparing expense reports, purchase orders and invoices.
  • Used [Software] and [Software] to create presentations, reports and spreadsheets.
  • Assisted new employees with new-hire paperwork and reviewed for completeness.
  • Maintained vendor contract and licensing expiration data.
  • Maintained knowledge of office procedures and policies relating to cash reports, register checkups, deposits and checks.
  • Operated calculator, computer and other general office equipment and totaled checks, cash and credit cards from previous day.
  • Updated various internal reports, collected and compiled data and performed follow-up.
  • Opened, sorted and distributed incoming messages and correspondence to [Number]-person team.
  • Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
  • Monitored office supplies to order and replenish stock when necessary.
  • Used [Type] equipment to record and transcribe minutes of meetings.
  • Used [Software] to track expense claims and prepare expense reports for management.
  • Managed executive calendars to strategically coordinate meetings and appointments.
  • Used [Software] to edit and format draft correspondence prepared by staff members.
  • Answered multiple console telephone system to direct calls to appropriate personnel.
  • Prepared and analyzed expense reports to achieve cost savings of over $[Amount].
  • Completed bi-weekly payroll for [Number] employees.
  • Interceded between employees during arguments and diffused tense situations.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Monitored front areas so that questions could be promptly addressed.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Kept high average of performance evaluations.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Education

Employee Scheduling 03/2018-04/2022 - Employee Scheduling

Central Market
Fort Worth, TX
03.2022

Law Enforcement And Business Administration - Criminal Justice, Criminal Justice Business Administration

Kalamazoo Valley College
Kalamazoo, MI
1988

High School Graduate -

Battle Creek Central High School
Battle Creek, MI
1983

Some College (No Degree) - Criminal Justice

Calhoun County
Battle Creek, MI

Skills

  • Emergency Communications
  • CAD
  • Multi-Task several monitors
  • AS400
  • Telecommunication/ Phone
  • Management and Administrative
  • Superior Customer Service
  • Business Ethics
  • Team Building
  • Interpersonal Skills
  • Conceptual Skills
  • Bookkeeping Skills
  • Scheduling
  • Bookkeeping
  • Payroll and budgeting
  • Business administration
  • Project Management
  • Relationship building
  • Meeting arrangements
  • Documentation and reporting
  • Office management
  • Documentation and control
  • Internal communications
  • Team Bonding
  • Records management
  • Attendance record management
  • Project planning
  • Social media knowledge
  • Multi-line phone proficiency
  • Database Management
  • Business correspondence
  • Multi-line Telephone Systems
  • Recordkeeping
  • Technical Support
  • Customer service
  • Project management
  • Operational efficiency
  • Interpersonal skills
  • Organizational development
  • Strategic planning
  • Team leadership
  • Team oversight
  • Departmental operations management
  • Outsourcing
  • Policy/program development
  • Staff training/development
  • Leadership and team building
  • Verbal and written communication
  • Operations management
  • Regulatory affairs
  • Workflow planning
  • Staff management
  • Service quality improvement
  • Data-driven decision making
  • Supplier relations
  • Team building
  • Risk assessment
  • Inventory control

Certification

  • Battle Creek Central High School Graduate 1983
  • Kalamazoo Valley College Law Enforcement And Business Administration|Criminal Justice, Criminal Justice Business Administration
  • Kalamazoo, MI|1988
  • Emergency Dispatch Certification June 1991-2015
  • Emergency Medical Dispatching (EMD) certification June 1991- 2015
  • Emergency Fire Dispatching (EFD) certification June 1991-2015 Emergency Telecommunication (ETC) certification June 1991-2015
  • Call Taking Techniques Certification June 1991-2015
  • Stress Management Training June 1991-2015
  • Central Market Leadership Development 2017
  • Bookkeeping, Cash Handling|Management Central Market And Heb Jul 2017
  • Employee Scheduling 03/2018- Employee Scheduling Central Market

Accomplishments

  • Calhoun County Honorable Communication Operator Award 2005
  • Federal Communications Operational Trophy Award 2004
  • HEB / Central Market’s Woman of Distinction Nominee 2017
  • HEB / Central Market’s Woman of Distinction Nominee 2018
  • HEB/ Central Market’s Woman of Distinction Nominee 2019
  • HEB/ Central Market’s Woman of Distinction Nominee 2020
  • HEB/ Central Market’s RepresenWoman of Distinction Nominee 2022

References

References available upon request.

Timeline

General Manager

Liquor Basket Gratiot Push Art Gallery
09.2023 - Current

ASSISTANT SERVICE MANAGER

Central Market HEB
03.2016 - 08.2022

ADMINISTRATIVE ASSISTANT

MCNEIL EDUCATIONAL FOUNDATION
08.2012 - 10.2014

Domestic Violence Advocate and Counselor

State Of Texas Counseling And Family
04.2010 - 08.2023

ADMINISTRATIVE COORDINATOR AND ASSISTANT

CORE CARE LLC
02.2009 - 09.2010

Emergency Communication Supervisor/ Operator

City Of Battle Creek And Calhoun County
02.1991 - 09.2008

Employee Scheduling 03/2018-04/2022 - Employee Scheduling

Central Market

Law Enforcement And Business Administration - Criminal Justice, Criminal Justice Business Administration

Kalamazoo Valley College

High School Graduate -

Battle Creek Central High School

Some College (No Degree) - Criminal Justice

Calhoun County

Similar Profiles

CREATE PROFILE
Sonte` Everson