Sontia Nelson
Shelby Charter Township,MI
Summary
Results-driven Human Resources professional with extensive supervisory experience and a comprehensive understanding of full-cycle talent acquisition. Proven track record in leading HR teams, developing effective recruitment strategies, and managing the entire hiring process from sourcing to onboarding. Adept at fostering strong organizational culture, ensuring compliance with labor laws, and driving employee engagement. Dedicated to optimizing HR processes to attract, develop, and retain top talent in alignment with business objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Human Resources Supervisor
The Professional Group (TPG)
Detroit, MI
11.2023 - Current
- Oversee and manage the recruitment process, ensuring the acquisition of top talent while leading and supervising the HR team
- Play pivotal role in developing and implementing recruitment strategies and maintaining an efficient, streamlined hiring process
- Recruitment Strategy: Develop, implement, and continually refine recruitment strategies to attract high-quality candidates
- End-to-End Recruitment: Manage the full recruitment lifecycle, including sourcing, screening, interviewing, and hiring candidates across various positions within the organization
- Team Supervision: Lead, mentor, and supervise the HR team, providing guidance in recruitment best practices and ensuring their professional development
- Collaboration: Work closely with department heads and managers to understand staffing needs, align recruitment strategies, and forecast future hiring requirements
- Employer Branding: Develop and maintain the employer brand to attract top talent, ensuring a positive candidate experience throughout the hiring process
- Compliance: Ensure compliance with all relevant employment laws and regulations in recruitment and hiring practices
- Metrics and Reporting: Implement and monitor recruitment metrics to evaluate the effectiveness of recruitment strategies and present reports to management
- Continuous Improvement: Identify areas for process improvement within the recruitment function and implement solutions to enhance efficiency and quality of hires
- Investigate employee issues and conflicts and brings them to resolution
- Ensure the organization's compliance with local, state and federal regulations
- Use performance management tools to provide guidance and feedback to team
- Ensure all company HR policies are applied consistently
- Partner with management to ensure strategic HR goals are aligned with business initiatives
- Maintain HR systems and processes
Human Resources Administrator
The Professional Group (TPG)
Detroit, MI
04.2022 - 11.2023
- Maintained employee records, ensuring accuracy and confidentiality of all documents.
- Developed job postings for open positions and managed applicant tracking system.
- Monitored compliance with employment laws and regulations.
- Acted as a liaison between employees and upper-level management when needed.
- Sourced and screened potential candidates for open positions.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Developed job descriptions and postings to attract qualified applicants.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Maintained Applicant Tracking System records of all applicants.
- Collaborated with hiring managers to understand position requirements.
- Organized recruitment activities such as career fairs, campus visits.
- Built relationships with universities, colleges, alumni associations.
- Identified best practices for recruiting process improvement.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Provided ongoing support throughout the entire recruitment life cycle processes.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Participated in local job fairs and recruitment events for prospective hiring.
Insurance Processing Specialist
Proctor Financial, Inc.
Troy, MI
10.2021 - 04.2022
- Understanding insurance documents and the lender placed process
- Follow procedures to ensure information is updated accurately and product Policy Procurement
- Enter new policies in the system and make sure they attached to the right file
- Answer questions from internal teams when needed
- Mainly a data entry role focused on making sure that each policy is in the system
- Reviewed and verified documents for accuracy, completeness, and compliance with established regulations.
- Generated daily reports summarizing processed transactions and any exceptions encountered during processing.
- Maintained confidentiality of sensitive customer information at all times.
- Ensured compliance with applicable laws and regulations governing the handling of financial documents.
- Created reports to track progress on tasks related to processing activities.
Human Resources Coordinator
Greektown Casino-Hotel
Detroit, MI
01.2019 - 09.2020
- Assisted with recruiting, interviewing, and hiring of new employees.
- Updated employee records in HR database system.
- Developed onboarding materials and presented orientation sessions for new hires.
- Prepared documents for termination processes such as exit interviews and severance packages.
- Maintained employee files in compliance with applicable legal requirements.
- Handled confidential information with discretion and sensitivity.
- Organized employee recognition programs to boost morale among staff members.
- Responded to internal inquiries regarding HR policies, procedures, payroll.
Reservations Specialist
Greektown Casino-Hotel
Detroit, MI
12.2016 - 01.2019
- Answered incoming calls and assisted with reservations, confirmations, room requests, and questions
- Familiarity with all day-to-day routine hotel practices, including billing transactions and credit and debit card procedures
- Created detailed reports of all reservations made on a daily basis.
- Performed data entry into reservation system and updated customer information as needed.
- Responded promptly to customer inquiries via phone and email in a professional manner.
- Researched and resolved customer complaints related to bookings and cancellations.
- Utilized problem solving skills to resolve any issues that did arise quickly and efficiently.
- Provided guidance and advice on travel plans when requested by customers.
- Recommended upgrades or additional services based on customer preferences.
- Provided cost estimates for various travel packages to meet customer needs.
Education
Bachelor of Science - Business Administration And Management
DeVry University
Chicago, IL05.2023
Associate of Arts - Broadcast Journalism
Specs Howard School of Media Arts
Southfield, MI01.2014
High School Diploma - General Studies
Detroit School of Arts
Detroit, MI06.2013
Skills
- Human Resources
- Employee Orientation
- Interviewing
- ADP
- Payroll
- HR Sourcing
- Recruiting
- Office Management
- Administrative Experience
- Benefits Administration
- Performance Management
- Human Resources Management
- Talent Acquisition
- ATS
- HR sourcing
- Interviewing techniques
- Team Building and Leadership
- Onboarding and Orientation
Certification
Professional In Human Resources
Timeline
Human Resources Supervisor
The Professional Group (TPG)
11.2023 - Current
Human Resources Administrator
The Professional Group (TPG)
04.2022 - 11.2023
Insurance Processing Specialist
Proctor Financial, Inc.
10.2021 - 04.2022
Human Resources Coordinator
Greektown Casino-Hotel
01.2019 - 09.2020
Reservations Specialist
Greektown Casino-Hotel
12.2016 - 01.2019
Bachelor of Science - Business Administration And Management
DeVry University
Associate of Arts - Broadcast Journalism
Specs Howard School of Media Arts
High School Diploma - General Studies
Detroit School of Arts
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